Introducing our new and improved School Help Site

We’re excited to announce the launch of our new School Help Site, now live and ready to answer any questions you may have about using ParentMail! The new site includes lots of improvements which make finding guidance and instructions easier than ever before.

Finding answers has never been easier

Powered by Google, the new search function instantly finds the answer to your question! You can search for an answer by typing in a keyword or question to quickly find the information you need to complete the task at hand.

In addition to step-by-step instructions, our new range of videos provide easy-to-follow guidance for completing a variety of tasks, from registering parents and creating invoices to downloading reports and editing user permissions.

Keep an eye out for system updates

We include news and details of our latest system updates on the school help site so that you can make the most of new enhancements and functionality. Notes on our latest update (our biggest release yet!) are available on the help site now, including details on updates to Online Forms, improved payment functionality and lots of handy fixes! We always take feedback and requests from schools into account when updating the ParentMail system and our latest release includes many updates that you specifically asked for – take a look at the notes to find out more!

What do you think?

We want to hear what you think of our new help site. Click the ‘We need your feedback’ button at the bottom of the homepage to let us know of any additional improvements we can make or FAQs you’d like us to add.