A highly successful start to the year for the ParentMail Team
September is a notoriously busy month here at ParentMail and of course for those working in the education sector too, as schools welcome their new intake and settle back into school life after the summer holidays!
This year has seen our most successful start to a new school term, with the highest ever number of parents downloading our mobile app and a new record of parent payments made in a single day. Our support wait time has averaged just one minute and despite the amount of usage, our systems remained active and reliable even through our highest peaks of activity!
We’re always keen to see how many parents use our App; earlier this year we celebrated 1 million downloads and due to such a busy September this has soared to 1,250,000 million! As a result, during September the App reached number 5 in the App store, making it one of the top App’s available in the Education sector.
In addition, our Online Payments application saw a record number of transactions during September as well as more cashless schools joining us! What’s more, we saw more schools opening up their school shops selling several items such as uniform, stationery and trips through ParentMail and even more parents paying through the mobile app! Despite the high volume using the system, it didn’t crash once – meaning parents could top up morning, noon and night without any problems!
September is always a busy month for support and we’re pleased that with our Live Chat system now recognised by schools as the fastest way to reach us, we were able to respond to schools instantly, with just an average wait time of 1 minute. Our help sites were also updated over the summer and again, we saw more schools and parents visiting these pages than ever before, to find the answer to their queries quickly and easily!
The feedback we’ve received from schools and parents as a result of all of the above has been fantastic (take a look at our Facebook and Twitter pages!) and we’re really pleased we’ve been able to start the year on such a high! Onwards and upwards for the ParentMail Team and all our schools…