Payment Settings

To get to your Payment Settings, go into your account and select Payments > Settings.

If you cannot see this option in the menu it will be because you do not have the correct permissions. Your main ParentMail administrator in school can fix this for you by going to Users > List > Searching for your name > Actions > Permissions and ensuring ‘Settings’ is enabled. Once these settings have been enabled, simply login and refresh the page (F5) and you will be able to view Payment Settings.

Manage Settings

You will then see various different settings which you can adjust at any time. Please find further details of these settings below:

How do I manage my payment options?

This will allow you to choose which payment options will be available to parents. You can also decide what the minimum accepted payment will be for each option.

Settings 1

  • Debit and Credit Cards are automatically set to on.
  • PayPal – This will allow parents with PayPal accounts to securely, conveniently and cost-effectively send and receive payments online. PayPal’s service, which lets users send payments for free, can be used from computers or web-enabled mobile phones.
  • PayCash – This allows parents to generate a barcode for any or all of the payment items they would like to purchase. This is selected by the parent when checking out and generates a barcode which the parent can either print, or show on their mobile phone, and pay for in their nearest PayPoint retailer with cash. These payments are processed immediately.
  • PayPoint (Barcodes) – This is great for those parents who do not have easy access to a computer or the internet and therefore need to have a method of making payments offline. If enabled, PayPoint will generate a barcode for each single item school side, which can be sent to a parent by email or can be printed and handed to them. The parent can then take this barcode to their nearest PayPoint retailer to make the payment with cash.
    Please note: These payments are processed between 3pm and 5pm the following day after the payment has been made.
  • Please note, both PayCash and PayPoint cannot go below £5 as a minimum.

What is the difference between PayPoint and PayCash?

PayPoint generates a barcode school side for a single item which can then be emailed or given by hand to parents.

PayCash generates a barcode parent side for which ever items are in the payment basket.

Both can be paid for with cash at a PayPoint retailer.


How can I change my bank account details?

You can edit bank account details within your ParentMail account. Click ‘Payments’ followed by ‘Manage Bank Accounts’ and select the account which you would like to update. Click the ‘Edit’ button in the top right-hand corner, and make the necessary amends to the account details. Don’t forget to click ‘Save’ when complete! Your bank account details have now been submitted to ParentMail for authorisation.


How do I enable or disable existing bank accounts?

You can enable or disable existing bank accounts by going to settings and changing the status of your available accounts.

Bank accounts

The ‘Active Items’ columns tells you the amount of items which are linked to that bank account, for example in the screenshot above, there are 40 active items attached to the ‘PM Client Account’ and 15 active items attached to the ‘Main HSBC Account’.

When disabling an account, you must change all items that are assigned to this account into another bank account before you are able to save the changes.


How do I change my default reminder dates?

You can set the default time scales for your automatic payment reminders. You can have up to two of these but you are required to select at least one date.

Default Reminder Dates


How do I email new orders to a new member of staff?

Here you can select who within your organisation you want alerts to be sent to. You are required to select at least one user and this should always be a school staff user. If you do not wish to receive these emails to your normal email address, you could create a new email address specifically for these emails, e.g.

Email New Orders


  • Did you find this helpful?
  • Yes   No