I have forgotten my password, how can I reset it?

If you have forgotten your password simply select “Forgotten your password?” on the login screen (https://pmx.parentmail.co.uk) and enter your email address. This will send an email directly to you which will enable you to reset your password.

Your Details - Forgot your password

On the App 

On the login screen, simply select “Forgotten Password” or “Forgot My Password” and enter your email address. This will send an email directly to you which will enable you to reset your password.

Log-in-SCREENlog-in-screen

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How do I update my email address or mobile number?

To change your email or mobile number, click on your name on the toolbar across the top of your ParentMail feed, then select ‘Personal Details’. On this page you can update any of your contact details. 


Important:
Once you have verified your new email address, this will now be the email you will login to ParentMail with.

Your Details - Update email or mobile

Updating email and mobile

On the App 

iOS

In your menu, select Settings, then select Personal Details. On this page you can update any of your contact details.

Android 

In your menu, simply scroll down and select Personal Details. On this page you can update any of your contact details.

SettingsHome-screen-2

(Click on the screenshots to view them in full size) 

Once you have verified your new email address, you will receive an email to the new email address to confirm the change, this will now be the email you will login to ParentMail with.

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Can I register without a mobile number?

Yes, you can now register without entering a mobile number. However, if you provide your school with your mobile number it means you can receive text messages from your school, as well as emails.

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Can anybody else see my personal details?

The only people who can view your contact information are ParentMail administrators at the school(s) or club(s) you are linked to. No one else can see your personal information.

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