FAQ’s

This means that your parent account is not connected to your child/ren. Please contact your school and ask them to connect you.

You are receiving this message because you have already registered. All you need to do is go to pmx.parentmail.co.uk, or download our free parent App and login with the email address and password that you created when registering.

Your login is the email address to which you receive ParentMail messages. If you can’t remember your password, please visit pmx.parentmail.co.uk and click ‘Forgotten your Password?’ You will be asked to input your email address before pressing confirm. If successful, you will get a message saying “Good news – A password reset link has been sent to you via email”. If you do not receive this confirmation message, the email address you entered is not registered, please check for typing errors and if correct – contact your school for a registration link.

Please check the junk and spam folders in your email account. If you can’t find your link, contact the school directly and check that they hold the correct contact details for you. They can then re-send your link. Please note that ParentMail are not able to resend registration links.

You will need to contact the school directly. It’s likely that your child has not been linked to the school’s lunch register within ParentMail or the till system within the school.

Are you able to see messages when you log in to the ParentMail website or App? If so, check the junk and spam folders in your email account and add info@parentmail.co.uk to your contacts/address book/safe senders. If you can’t see messages on the ParentMail website or App, you will need to contact the school directly to resolve.

When registering on ParentMail, you will only be asked to confirm one child’s details. If you are concerned that you are not receiving messages regarding other children, please contact the school who will be able to confirm your connection to each child.