September FAQ’s

When I try to register I get a message stating that I have no connections; what does this mean?

This means your mobile number is already in use. To fix this, you will need to contact the school and ask them to delete you from their system, they can then recreate your account with only an email address before sending an invite. It is important that when you receive the link and try to register, you do not enter a mobile number.

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I have forgotten my login/password, can you reset my account?

Your login is the email address to which you receive ParentMail messages. If you can’t remember your password, please visit pmx.parentmail.co.uk and click ‘Forgotten your Password?’ You will be asked to input your email address before pressing confirm. If successful, you will get a message saying “Good news – A password reset link has been sent to you via email”. If you do not receive this confirmation message, the email address you entered is not registered, please check for typing errors and if correct – contact your school for a registration link.

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I cannot see an option top up my child’s dinner money balance?

You will need to contact the school directly. It’s likely that your child has not been linked to the school’s lunch register within ParentMail or the till system within the school.

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Why am I not receiving messages that other parents are getting?

Are you able to see messages when you log in to the ParentMail website or App? If so, check the junk and spam folders in your email account and add info@parentmail.co.uk to your contacts/address book/safe senders. If you can’t see messages on the ParentMail website or App, you will need to contact the school directly to resolve.

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I was only asked to register for one child, what about my other children?

When registering on ParentMail, you will only be asked to confirm one child’s details. If you are concerned that you are not receiving messages regarding other children, please contact the school who will be able to confirm your connection to each child.

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