Finding help with your ParentMail Account…

ParentMail is a service paid for by schools to help them communicate and collect payments from parents.


It’s a common misconception that if parents need help, they should contact ParentMail directly – unfortunately, 9 times out of 10, we can’t help without access to your school’s account.

If you need help please follow the steps below:

  • Take a look around our help site – we regularly update this site to give you as much information as possible so you can self-help.

If you still have questions:

  • Contact your school if you have a question about your account or require help; they will be able to resolve most problems and this is often the fastest way to get your question answered.

For ease of use, we recommend you download the free ParentMail App as this means you won’t need to remember your login details, you won’t ever have to deal with browser issues and you’ll receive all your important school messages direct to your smartphone.

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