Dinner Money

How do I top up my child’s dinner money account?

Please click into the Payments tab > Shop > Look below ‘Accounts’ as shown below:

Online Payments Parents 1

Below ‘Accounts’ you will be able to find your child’s name listed here. If you have more than one child at different schools, they will also be listed here. Once you have selected who you need to top up for, you can type in an amount to top up as shown below:

Online Payments Parents 2

Please remember that this will only add money to the account, this is not for the number of meals you would like.

When you are in the Checkout section, you will be able to choose a payment method. The school may have set a minimum top up amount; if you attempt to top up less than this amount, you will see an error message like the one below.

Online Payments Parents 3

 

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Where can I see my child's recent lunch transactions?

On your computer

From your main menu, please click into Payment History > Dinners. Here you can then select the statement you wish to view. This will list the transactions that have been made by your child. For further information, you can select a transaction by clicking into this. If you see ‘meal’ here, this means the school tills aren’t sending ParentMail details of individual items that have been purchased on each transaction. If the school tills do provide this information, you will see details of what your child has purchased here.

On the Android App 

Open the ParentMail App, please click into Payments > Shop > Top Up > History. This will show you a list of all actions (top ups, refunds, meals taken) related to that balance. If you see ‘meal’ here, this means the school tills aren’t sending ParentMail details of the individual items that have been purchased on each transaction. If the school tills do provide this information, you will see details of what your child has purchased here.

On the iOS App

Open the ParentMail App, please click into Payments > History > Dinners > Select an account > Select a statement by month. This will show you a list of all actions (top ups, refunds, meals taken) related to that balance. If you see ‘meal’ here, this means the school tills aren’t sending ParentMail details of the individual items that have been purchased on each transaction. If the school tills do provide this information, you will see details of what your child has purchased here.

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Why am I receiving an error message advising me that I cannot purchase more than one of this item?

If you get an error message stating that you can only purchase one of this item, as shown below:

Online Payments Parents 4

Please click OK and then go to your Basket, where you will find the item already added. You can either remove the item by changing the quantity to ‘0’ or you can continue to proceed with the purchase.

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My child is entitled to free school meals, so why have I received a reminder about their balance?

This is an automatic message sent out when a child is added to a dinner register. If your child is entitled to free school meals then please feel free to disregard the reminder and you will not need to proceed and top up their dinner account.

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