Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of payment services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie name Cookie purpose
Google Analytics ParentMail uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of the website and compile reports for us on the activity. We then analyse this information for guidance on how to improve our website.
New Relic ParentMail uses NewRelic, an analytics service provided by NewRelic, Inc. NewRelic sets cookies to produce reports for us related to traffic and performance of our system.
WalkMe ParentMail uses WalkMe, a service that assists in training and guiding users around a website provided by WalkMe Ltd. The cookies assist in improving the user experience in delivering such guides and for analytic purposes to help us provide more useful guides.
ParentMail We use cookies to manage user login sessions including the “remember me” feature. We also use cookies for analytical purposes.
Facebook ParentMail uses Facebook, a service that assists in marketing provided by Facebook, Inc. This allows us to provide targeted marketing content such as adverts and track such results provided to us from Facebook.
Disqus ParentMail uses to allow website visitors to leave public comments regarding information displayed via our website.
Youtube is used to host and display videos to customers while providing analytical information regarding the viewing of such videos.
Wistia is used to host and display videos to customers while providing analytical information regarding the viewing of such videos.
Pardot ParentMail uses to provide data capture forms and the means of handling such data.
Pendo ParentMail uses Pendo to better understand how users use the system, so that efficient and effective enhancements can be made to improve the customer experience and to increase user adoption.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Any changes made to our cookie policy in the future will be posted at and, where appropriate, notified to you by e-mail.

Please check back frequently to see any updates or changes to our cookie policy.