Instant responses to your support needs

Posted by Jessica Brierley 8 months ago

Live Chat has been an established way for customers to get Support for many years, used by companies such as EE, Natwest, Dell, Amazon, IKEA, Microsoft, O2 and many, many more.

In today’s busy world, people want instant responses and one thing they don’t want is to be hanging on a phone waiting for the next support person to become available or for a response to an email – and in a frantic school office with hundreds of things going on at once, that’s certainly the case!

According to econsultancy.com, Live Chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. Based on the response we’ve had from schools, we’d have to agree!

We’ve seen a really positive improvement in our customer satisfaction scores and we continue to work hard to improve this further still. Our new live chat system has, in particular, gone down extremely well with schools and we couldn’t be happier with the feedback we’ve received:

“Thank you very much – this is a great service, first time I have used it!”

“Love this live chat BTW – I find it really helpful!”

Thanks for your help. What a great way to contact you.”

I must say that this live chat system is MUCH better than trying to get through on the phone or waiting for a response from the e-mail system – well done (from someone that has been critical of support in the past)”

“Thanks for your help – can I just say that I love this online chat!”

Over the last six months we have been working tirelessly to deliver even better support for our schools – and have brought in lots of new initiatives to help with this.

Our Support Team are still here to take your calls, but the next time you need some help, we’d recommend you try a “Live Chat” with one of our Customer Support Representatives. We think you’ll be impressed!


Posted on July 14, 2016 | Last modified: 4th November 2016
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