Blog

With the subject of off-rolling raising concerns across the country, Education Secretary, Damien Hinds, recently called on school leaders to reduce exclusions.

While protocol states that exclusion should only ever be a last resort, the number of permanent and fixed term exclusions continues to rise. The Timpson Review found that 78% of expelled pupils either had special educational needs (SEN), were eligible for free school meals (FSM) or were “in need”. In addition, more than 80% of parents of permanently excluded children said they received inadequate support in finding an alternative place for their child.

The reasons behind exclusions are numerous, with the most common including persistent disruptive behaviour, aggression against staff and students, verbal abuse and bullying. In such cases, schools often have little choice but to remove a student. However, studies have explored alternative preventative action to intercept poor behaviour before exclusion is reached.

A 2008 Ofsted study on Good Practice in Re-Engaging Disaffected and Reluctant Students in Secondary Schools investigated the ways in which 29 secondary schools (a total of 32,987 students) managed the behaviour of disengaged students – approximately 13% of the student population. Disaffection was defined as displaying one or more of the following: regular non-compliance, regular disruption leading to recurrent entries in school’s incident logs, recurring fixed term exclusions as well as absence of 20% or more of the school year.

Schools were successful in re-engaging 78% of disaffected students. Schools trialled a number of methods in supporting pupils, including sharing their commitment to helping students succeed with students and their families; communication with parents was considered a highly effective method in re-engaging distant pupils.

Communicating school news and information with parents is important in developing productive relationships. When it comes to managing behavioural issues and academic concerns, however, working closely with parents is also vitally important; once excluded, research finds that only 1% of excluded children go onto achieve five GCSEs. The risks of exclusion are well known. As such, it falls on schools and parents to work together in seeking the appropriate solution.

Research proves that disaffected students often benefit from robust monitoring of academic, personal and social progress. Working closely with parents to share observations ensures a consistent approach in supporting the student both at home and in school. When parents are included in their child’s education, teachers often feel supported in the classroom and are better placed to work with students in areas requiring further attention. For students, an extra level of support between parents and school staff can make a huge difference.

Busy parents and rising student populations can make crossing the home/school divide difficult for staff and teachers. The benefits of a socially inclusive platform in bridging the gap are proven. With a mobile App, parents can access school information and messages from home, work and at a time convenient for them. Flexible communications allow schools to manage communications on a student by student basis, as well as for whole classes and year groups.

At ParentMail, we know the numerous benefits of socially inclusive EdTech designed to meet the challenges of today’s education sector. Bridging the gap between home and school for the benefit of students has been at the heart of our technology since day one! If you’re a school looking to improve parent communications, get in touch today to find out how we can help.

As the summer term comes to a close, school staff are busy saying goodbye to their 2019 leavers and preparing for new starters. Summer events, exam season and the usual end-of-year wrap up makes the last few weeks in the run-up to the summer holiday a busy time for office teams. That’s why our summer roll-up process is designed to be anything but complicated!

For those moments where you could use a helping hand, our Support team are never far away. No matter how big or small your question or query, there’s a convenient way to get in touch with us; here’s how we can help your school this summer!

Chat to us

Our knowledgeable and friendly Support team are available via Live Chat to provide the help you need in moments. In fact, even during our busiest times of the year, on average, our team will respond to customer queries in no longer than 90 seconds – they’re so speedy, we think they should wear capes!

Simply share your question with a friendly advisor and they’ll be happy to guide you through the roll-up process or lend a hand if you encounter any difficulties, freeing you up to get on with your day.

Check out our Help Site

We’re regularly updating and improving our school help site for your benefit. Finding advice and instructions is easy with the handy search function powered by Google; simply type in a question or keyword and an answer is at your fingertips in seconds!

Our helpful videos demonstrate easy-to-follow guidance on many processes. The Help Site also offers a range of step-by-step instructions for carrying out your roll-up, from start to finish, for a variety of MIS. You can access the help site within your ParentMail account – simply click ‘Help’.

Training

Our on-site training is handy at any time of the year, but particularly for your summer roll up! Book a half or full day on-site session and a ParentMail expert will stop by to deliver training tailored to your needs. We can walk you through your summer roll-up, train up new staff and provide a refresher in any areas or processes that would be helpful for you – simply let us know what you need, and we’ll design a session to meet your needs.

We’ll call you

For those moments where you’d rather pick up the phone, simply arrange for a member of the team to call you back. To keep things clear and simple, we can remotely access your ParentMail platform during the call, guiding you through the roll-up process and answering any questions you might have as we go along.

During one of the busiest times of the year, we’re here to help. Email us at feedback@parentmail.co.uk to arrange a phone call with a support advisor or for support with any questions or queries you might have, or register your interest for on-site training. We’re waiting to hear from you!

It’s been over three years since we began our partnership with world-wide payments provider, PayPal. To this day, it remains a match made in heaven!

Since launch, we’re proud to have enabled millions of parents to pay for school dinners and other school items in a matter of seconds. Cashless payments are the method of choice for schools across the country and, as the first school payments provider on the market leading the way by offering PayPal, +Pay is continuing to lead the way with flexible parent-payment-friendly EdTech!

At home, online payments are fast becoming the consumer’s favourite payments method. Purchasing everyday items on the web or via apps is quick and easy, and can be far cheaper than withdrawing cash.

Understandably, parents now expect that same level of security and convenience when it comes to paying for school items. Since our integration with PayPal in 2015, thousands of schools have recognised the importance of providing parents with a straightforward, secure way to purchase uniform, pay for locker rentals, top up dinner money and more, and made the switch to +Pay!

Over 20 million consumers use PayPal every year. Therefore, it comes as no surprise that it remains the method of choice for millions of parents when it comes to purchasing school items through our free mobile app. The numbers speak for themselves; during the first 12 months of PayPal’s integration with +Pay in 2015, nearly 30,000 transactions were made through PayPal. This number has soared in the years since, and during the past 12 months alone, more than 1,640,000 PayPal transactions were processed for school items.

We endeavour to bridge the gap between everyday technology and school life with safe, secure and trusted online school payments.

With our free mobile App, handy low-balance reminders and push notifications help parents stay on top of school payments from the comfort of home or whilst on the go. Flexible payment options, including PayPal, mean busy mums and dads can top up in seconds; with over 99.6% scheduled up time in 2018, +Pay is a platform both parents and schools can rely on. Convenience, ease-of-use and social inclusivity remains at the heart of our technology, just as it did at the start of our +Pay journey.

When parents are given the right tools for the job, schools are better placed to manage budgets, reduce waste and make dinner-money debt history. Switching is easy – find out how +Pay could support huge cost savings for your school, get in touch today.

Until recently, whiteboards were blank canvases written on in dry-wipe marker. Now, they have several thousand times more computing power than the Apollo mission that first put man on the moon.

This shift in consumer and education technology has happened in just over half a century; tech changes at such a rapid pace that if you don’t make a concerted effort, you may struggle to keep pace. Every day, new tools are developed for an ever-evolving education landscape.

While EdTech isn’t the be-all-and-end-all of education, it’s undeniable that technology is driving the UK education scene, and the DfE are adopting a tech-led strategy. School processes and even teaching best practice must adapt with it if they want to keep up.

Simply put, EdTech changes the way your back office works and can help your parental engagement to take off – but only if you know how to get the most out of it.

Technology isn’t magic

If we aren’t preparing school staff how best to use these new tech approaches, we are setting them up to fail. Office staff have a host of responsibilities that can be streamlined with a software-led approach, but only if everybody adopts them with a unified approach.

Technology offers fantastic tools, but these are only as effective as their use allows; they aren’t magic! Users need to be guided in the use of these new technologies to ensure they’re cost-effective; unused software sitting neglected in the back of your intranet is a sunk cost that isn’t providing any value.

Learning to spacewalk

The staff operating these new software packages are undertaking the EdTech equivalent of the first spacewalk. School administrative technologies are a relatively new innovation, and office staff members are efficiency cosmonauts.

Imagine if a teacher couldn’t use an interactive whiteboard pen. How would they teach a class? In the same way, your office staff need to understand modern computing and software applications to get the most out of them.

EdTech training is a necessity to avoid any ‘Houston, we have a problem’ moments.

Training tackles the growing pains of innovation

EdTech paves the way for exciting new innovations – like the interactive whiteboard, which revolutionised the way teachers approach whole-class learning and discussion. However, bringing this technology into the everyday classroom was not without its difficulties.

Training helps staff avoid the worst of the growing pains of these new technologies. Changes are inevitable, but costly mistakes (like writing today’s maths sums in semi-permanent marker on an interactive board) can be avoided with the appropriate training.

EdTech exists beyond teacher training

EdTech training even goes one step further than teacher training. It not only enables teachers to teach better: it also hands schools the tools they need to save schools money. In the current funding crisis, this is needed more now than ever. For example, when used effectively, ParentMail’s home-school messaging feature saves schools thousands of pounds every year.

Modern teaching staff can also shoulder heavy administrative burdens that they could do without. EdTech automation and solutions can offer overworked teachers and back-office staff some sorely needed respite.

Driving efficiencies

EdTech training can drive efficiencies at every level of your school, from the frontlines to the office, and the time and cost savings are more than worth it.

Nowadays, training must be flexible and on-site to fit around busy work schedules. That’s why we design our ParentMail training courses to match the exact needs of each school, helping schools drive parental engagement, save time and money, and avoid growing pains. If you’d like to talk to us about ParentMail training for your school, register your interest here.

In today’s tech-savvy world, many of us rarely go a day without relying on handy Apps to chat with friends and family, post on social media, check our bank balance or transfer money, book a taxi and carry out all sorts of other routine tasks. It’s easy to forget the teams behind these Apps, working hard to develop new and innovative ways to enhance the user experience.

The ParentMail App is used by millions of busy parents to manage school life every day and we often hear from people that it makes receiving school communications so much easier! We want to shine a light on the brains behind our brilliant free parent App and learn a little more about the thought and work that goes into developing one of the education sector’s most popular parental engagement solutions.

Introducing ParentMail’s Front-End Developer, Richard Shergold!

How long have you worked at ParentMail and what does a front-end developer do?
I have worked at ParentMail as a Front-End Developer for nearly two years.

Front-end development generally involves working with coding languages such as JavaScript, HTML and CSS to create web applications that run on desktop and mobile browsers. My role with ParentMail is slightly different from that of a traditional front-end developer; the ParentMail application not only has to work in browsers but also as applications available to download from the Apple and Android App stores.

We have recently built a new version of the application to give us greater flexibility in delivering updates and improvements across all these platforms. This new version has been developed using the Ionic and Angular web frameworks.

What does a normal day look like for you?

I work remotely from home in West Sussex so I’m lucky that my day never begins with a commute – other than a very short walk to my office at the back of my garden! I usually try to start work at half past seven in the morning, which is also the time that most of my colleagues in the Development team arrive into the office; we are all early birds!

What I do on an average day depends on the current project we’re working on and what phase of that project we’re in. Most of the time, I am writing and testing code, but I also regularly have meetings with the Development team and other business colleagues at the ParentMail Head Office to discuss new requirements for the application.

If the initial phase of the project has finished and requirements have been signed off then I will be busy making the required changes to the App, sometimes working with other members of the Development team. After the testing process, the changes are released to our testing team. The ParentMail application needs to work across multiple platforms – all the major desktop and mobile browsers, as well as the range of iOS and Android devices – so both the development and testing processes can be quite challenging!

How does the development roadmap for the App take form?

We listen very carefully to feedback from parents and schools and also keep an eye on the market to see what innovations and developments are taking place. All feedback, whether positive or negative, is very useful to us. To ensure quality, we prioritise certain areas of development at a time. For example, currently, we are working on delivering Advanced Bookings functionality into the App which will allow parents to book and pay for their children’s dinners and club attendances in advance. This development will include a number of system enhancements to support schools and parents, and the release is fast approaching, so keep an eye out for it!

What do you enjoy most about your job?

Everything changes so fast in Information Technology, particularly the skills and technologies required for App development. As developers, we have to keep learning, otherwise, the industry speeds ahead and it’s so easy to fall behind. I love this aspect of the job, the fact that I am probably learning more now than I have ever learned in my life! Every day is a school day (which is quite appropriate for a ParentMail employee)!

This results in the other part of the job I love, the challenge of developing and enhancing the ParentMail App to be even more useful for parents and schools.

Can you tell us an example of a challenge you’ll (regularly) encounter as ParentMail’s Front-End Developer?

The biggest challenge for me is making sure that the code I write is going to work across all of the platforms that we support. As I say, that’s several desktop browsers and a large number of mobile devices. It’s very frustrating when something will work for 99% of users but could prove problematic for the remaining 1%!

What does the future look like for the App?

The challenge over the last year has been to get the new version of the application built so that we are in a position to better deliver regular updates. We have achieved this now and I am looking forward to our team being able to deliver some fantastic enhancements and updates to the application for all our parents to enjoy!

ParentMail is bridging the home/school gap with industry-leading technology! If you’re a school looking to improve parental engagement, we’re sure to have the solution for you – get in touch to find out more.

A new study published in the European Economic Review (volume 111) has revealed the real impact of parent-teacher meetings.

Asad Islam reported on a randomised experiment in rural Bangladeshi schools, communities which usually see little engagement between parents and educators. With the introduction of regular parent-teacher meetings, student attainment dramatically increased, suggesting the very real benefits of parental engagement. During the two-year intervention, children in years 4 and 5 learned roughly double across all subjects, including English, Maths and Science.

The experiment also changed teaching methods, with teachers utilising visual aids and real-world examples to teach concepts, rather than sticking to textbook learning. At home, parents and siblings became more involved in the homework process and students were more likely to receive private tutoring in areas requiring a little more attention. Students were motivated to spend increased time studying – confidence around exams grew and so, too, did their ambitions.

Breaking home/school barriers

While parent-teacher meetings are a long-term tradition in the UK, rising student populations and teacher-workload can make planning and preparing for evenings difficult. For this reason (and many others) monthly or very regular meetings are impractical for UK schools and parents. Both teachers and office staff are balancing their own heavy workloads, making it difficult to squeeze in time to plan appropriately, and today’s busy parents find it hard to fit appointments into their already booked-up calendars. In fact, even encouraging some mums and dads to commit to occasional appointments and respond to invitations can prove difficult! As in Islam’s investigation, a lack of confidence in approaching schools is often prevalent in ‘unengaged’ parents. Unfortunately, often this can be misinterpreted by schools as disinterest on the parents’ part. However, as proven in the study, once a parent is involved in their child’s education, their confidence around the school environment grows – so, too, does home/school engagement and students benefit as a result.

On the rare occasions in which parents and teachers do get the chance to discuss student progress, it’s important that both parties get the most out of the meeting and parents feel encouraged to come back next term. Parent-teacher conferences are a great opportunity to break down barriers and improve relationships with the parent community. For this reason, it is very important to make the experience a positive one. This means preparing staff and parents with all the information they need to ensure the evening is beneficial. For some parents, even finding their way to the right classroom can be a daunting experience. The devil is in the detail and utilising all the tools at your disposal can support your team in preparing a successful evening from start to finish.

Building parent/teacher partnerships

Parents’ Evening Manager makes booking appointments easy for parents, resulting in a great response for schools. Cutting out pupil post with the free ParentMail app and push notifications enables busy parents to respond to invitations on-the-go and at a time convenient for them. The flexible platform gives schools the option to allow parents to include notes when booking, enabling teachers to plan in advance. Schools can also provide parents with extra detail and information, such as instructions on where to go upon arrival and guidance on what to expect on the night. As such, parents feel prepared and confident to meet with teachers and appointments run smoothly.

In the office, staff are organised and able to report on timetables with ease. The platform syncs with SIMS and other MIS, enabling easy class and subject selection; appointments can be easily amended and deleted, and reminders can be re-sent to parents yet to respond.

Parents’ Evening Manager is supporting thousands of primary and secondary schools to plan smooth and seamless parents’ meetings. Get in touch to find out more and to book a free demo!

Parents are invested in their children’s education, and they’re going to ask teachers questions. That’s something that can’t and shouldn’t be avoided. However, when teachers are flooded by emails and messages from enthusiastic parents, this can lead to unhealthy out-of-work practices and a poor work-life balance.

Prior to outlining his new EdTech strategy at the Schools and Academies show, Education Secretary Damian Hinds argued for the need to ditch email culture to cut school workload. Educators need a solution to the issue of email overload, and the DfE is aware of this, but the problem isn’t always easy to diagnose. Technology isn’t the cause of the problem — the problem is that teachers’ email inbox is a white bear.

Your Email Inbox is a White Bear

Modern technology is capable of fantastic things, but it also forces you to be connected at all times. Switching off your phone or email inbox is a big no-no — besides, the second your phone buzzes or your computer pings, you just have to check it. In fact, just by trying to tune out an overenthusiastic parent, teachers cause themselves to think about them more often.

So why can’t teachers switch off and escape from school once they leave the classroom?

Try to pose for yourself this task: not to think of a polar bear, and you will see that the cursed thing will come to mind every minute.
Fyodor Dostoevsky

This is known as the white bear problem, or “ironic rebound”. The more you try to suppress a thought, the harder your subconscious works to make you think of it. If you try not to think of a white bear, for instance, it’s impossible not to.

This can give your email inbox an irresistible lure, and it’s a major cause of stress and anxiety. You don’t know if that message that just pinged into your inbox is important, and it’s gnawing away at your mind, much like the white bear that you shouldn’t have been thinking of. The more you try to resist thinking about it, the more present and threatening it becomes.

Solutions to Always-On Availability

Teachers already have enough stressors in their life, but email anxiety doesn’t have to be one of them. Rather than bringing their work home with them overnight, teachers should leave it at the school gate (marking excluded).

So how do we scare away the white bears?

The Usual “Solution”

Rather than replying to incoming emails as soon as they arrive, teachers can instead drop them into one of several different inbox folders. If emails are marked as urgent, they can be replied to as soon as possible — but not necessarily straight away.

This is a great way to stay on top of the flood of emails, but it doesn’t solve the white bear problem — it just delays it.

Social Media

Your social media accounts are a great point of contact for parents. Not only can you answer their questions directly, but you may find that the school community and other parents will help each other. This makes it optional for staff to join in the conversation, and their inboxes remain clean — not a white bear in sight.

A healthy school community has trickle-down benefits through every level of the school. It’s proven that strong home-school links and parental engagement have a direct positive influence on student attainment.

However, despite its benefits, you can’t rely on social media messaging to contact parents. What happens if they don’t see an important post in time?

Anti-White-Bear Technology

If you provide parents with all the information they need when they need it using anti-white-bear technology, parents won’t have as many queries for your teachers.

ParentMail is a white bear killer. It’s a one-way home-school communication app designed to prevent teachers from being bombarded with messages from parents. It makes it easy to provide parents with all the information they need, so there shouldn’t be a need to contact teachers for information.

Rather than sending home letters en masse, staff can send personalised messages to individual parents, so the information is fully relevant to them and instantly delivered where they need it most — their mobile phones and devices. Your school can even save money by sending push notifications instead of text messages, and you can cut down on the stacks of letters that would ordinarily need to be printed.

One-Way Communication

When teachers need instant responses from parents, they can gather information using ParentMail forms — again, without sacrificing anybody’s inbox. Capture exactly the information you need without having to read through endless emails, saving everybody time.

The forms module works within ParentMail, so all the important information you need is kept in a single easily accessible location.

Parents’ Evenings

You can even avoid the inevitable avalanche of parents’ evening questions with ParentMail’s Parents’ Evening Manager. Parents’ evening appointments are short-lived, and it’s important that both parent and teacher discuss everything that needs to be said in this time. By leaving questions for teachers ahead of time directly on the app, parents will get all the information they need from the meeting and will be much less likely to contact the school further down the line.

Schools have found great timesaving and organisational benefits to Parents’ Evening Manager, as it removes the student from the process — parents are contacted directly to book a slot.

If you’re interested in saving your teaching staff from email overload and improving your home-school communication, you can visit our website to find out more about ParentMail’s anti-white-bear technology:
https://www.parentmail.co.uk/services/messaging/

We recently conducted a survey to investigate current trends, attitudes and behaviours in school communications technology and parental engagement. Over 450 school leaders from primary, secondary schools and academies across the country took part to share their thoughts and feedback on EdTech solutions (not just ParentMail!), making the results particularly interesting.

With schools of all shapes and sizes facing their own challenges, from increasing student populations to tightening budgets and rising workloads, it is clear that parental engagement is more important today than ever before. We’re excited to see how schools are utilising EdTech to help tackle daily tasks and support staff, students and parents. Read part one and part two of the results and download our handy infographic to find out how your school compares.

To find out more about our innovative EdTech solutions, from parent communications to cashless payments, get in touch.

If your school is seeking a faster, more reliable method of collecting payments, a commitment to cashless is the solution for you. Still unsure? Here are the top five reasons why thousands of UK schools are choosing online platforms for efficient, parent-friendly school payments.

1. School budget

With dinner money debt and parent arrears raising concerns in schools across the country, a cashless catering and payment system is increasingly becoming a ‘need to have’ rather than a ‘nice to have’ to protect school budgets.

Whether it’s dinner money top ups, payments for school trips, uniform, after-school clubs or more, online payments keep things super convenient for parents – and when payments are simple for parents, schools feel the benefit! +Pay provides automatic low-balance and payment-due reminders, helping to keep parent arrears in check. The platform also offers multiple registers for after-school and breakfast clubs, and weekly settlement reports make managing budgets and reconciliation easy.

With some of the lowest transaction and subscription costs on the market, +Pay helps schools of all sizes achieve substantial savings.

2. Supporting the millennial parent

From managing finances with personal banking to ordering the weekly shop from the comfort of home, the modern-day parent is making the most of modern technology to save time on daily admin tasks and chores – and who can blame them? Between balancing childcare, work and errands, parents are eager to take advantage of handy shortcuts to keep life simple. As a result of busy routines, relying on parents for cash payments is impractical. A recent survey by Merchant Machine evidences the dramatic rise of card payments over cash; to guarantee an improved response to payments, it’s up to your school to give parents the right tools for the job!

With +Pay, parents can manage payments with the free ParentMail App while out and about and on the go. For extra convenience, +Pay saves payment details, enabling easy payments in seconds. Again, push notifications serve as handy reminders to pay during their busy day.It’s clear why cashless payments are a favourite with parents; in fact, market research suggests that the vast majority of parents prefer to pay for school items via a secure online platform, with a huge 89% stating they prefer cashless systems!

3. Social inclusivity

Unfortunately, the stigma associated with free school meals and other costly school items can prove difficult for some students. However, taking the cash out of payments can support a reduction in bullying and extortion on school grounds.

+Pay provides parents with a variety of payment options, including credit and debit cards, Amex, cash via PayPoint and PayPal; in fact, +Pay are the only online payments provider to offer PayPal as an option – a proven favourite with parents! Advancements in technology mean that children can now pay for their school dinners with ID Cards, fobs and even their fingerprint, so the need to bring cash in to school is completely abolished, and parents can be confident money is being spent on the right items.

With +Pay, parents can manage payments for all their children, across different schools, through their ParentMail account.  Plus, the ability to access their account on the App, a tablet or web browser helps ParentMail fit into the lives of parents

4. Efficiency

With rising student populations and increasing pressure to evidence efficiency, administrative tasks can take up vital time for office teams. Collecting, managing and banking cash payments can take hours, not to mention the tricky and time-consuming tasks of tracking parent arrears and chasing overdue money.

Technology is supporting schools like never before, automating administrative tasks, improving security and reducing room for human error. +Pay was designed with the needs of schools in mind; the system syncs seamlessly with SIMS and other MIS, allowing you the flexibility to manage registers with ease.

5. Secure and reliable

This last one is simple; reducing cash on school grounds is the safest way to operate and an online system stores student and parent data far more securely than paper records. It also cannot be denied that students often aren’t the most reliable carriers of cash!

2018 saw over 99% uptime for +Pay, providing parents with a reliable service, whenever they needed it. And, should you ever need us, our dedicated and friendly +Pay Support Team are on hand to provide any help you might need!

Hundreds of schools made the change to +Pay last year and haven’t looked back, with many switching from the market leader in search of reliable and professional service. It’s time to join the cashless revolution! Get in touch to find out more

Education Secretary, Damian Hinds, took to the stage at the London Schools and Academies Show earlier this month to reveal details of a new strategy for education technology.

The Department’s continued focus on the vital role of technology in schools demonstrates their recognition of the pressures increasing across the sector. Speaking of the variety of educational institutions across our country, Damian Hinds acknowledged such versatility as one of the education system’s ‘greatest strengths’. From local authority-maintained schools to faith schools and grammars, “all make an invaluable contribution to their communities and to young people.”

However, today, UK schools of all shapes and sizes face a range of unique challenges. While the Secretary spoke of the power of the MAT model (directly referencing the recent successes of a few, evidenced by improvements in Ofsted results) all schools continue to struggle under the weight of increasing student populations, budget cuts and poor staff retention. As such, the Education Secretary’s speech quickly progressed from praising school leaders for their successes, to discussing how the government intend to support these same leaders in tackling challenges on the front-line.

As other sectors continue to embrace the benefits of technology, schools often struggle in making the most of EdTech to truly support their staff and student populations. In fact, as stated by the Secretary, some school leaders refer to instances in which technology served only to cause more complications than the product promised to confront. Rather than be deterred, Mr Hinds spoke of the importance of not being ‘left behind’, stating, “(..) we owe it to all our young people to grasp the technology nettle.”

While technology plays a truly impressive role in the classroom, transforming learning experiences and inspiring young minds, EdTech is seeping beyond the classroom walls with tailor-made solutions for the office team. There are a number of areas of improvement for which technology can play a vital role in school administration. In his speech, the Secretary discussed behaviour management, referring to the number of valuable hours invested in tricky, manual processes, from information collection, data input to parent communications.

Fortunately, technology is streamlining processes and supporting staff like never before. For example, while workload remains a primary reason for the revolving door of teachers abandoning the profession at an unprecedented rate, online tools seek to lift the burden of parent communications from teacher’s shoulders. At ParentMail, our technology is designed and developed with the unique needs of schools in mind. And, as schools consider the challenges awaiting them in the future, we look for ways to support you in meeting these head-on.

Administration, parental engagement, workforce flexibility – just a few of the areas acknowledged by Damian Hinds in which our technology is serving to support thousands of schools across the country. Digital communications platforms such as our Online Forms, Messaging and Parents’ Evening Manager modules are bridging the home/school gap and supporting school staff with huge time and cost savings.

It is hard to believe that, only a few years ago, we still relied on pupil post to keep parents up to date with the latest school news. Our online platform and free parent App not only encourage parents to actively engage with their child’s education but serves to improve efficiency in the school office, reduce paper, print and postage costs, as well as improving data security. With thousands of schools realising the benefits of paperless and cashless processes, our online payments platform, +Pay, is paving the way for simple, parent-friendly payments for dinner money, school trips, club fees and more.

We realise the importance of unified, consolidated systems, enabling office staff to manage everything from day-to-day communications to school trips to payments from just one platform, reducing supplier costs and improving security. Social inclusivity remains at the heart of our technology, enabling schools to engage with hard to reach, busy parents at a time, and in a way, that suits them. When systems are simplified in school, so, too, are processes easier for parents. Our mobile App enables mums and dads to manage communications for multiple children, across different schools, from just one account, improving responses when it matters most.

Rather than ‘grasping the technology nettle’, we support schools to embrace pain-free and powerful EdTech to support staff, students and parents. To find out how ParentMail can help your school to streamline processes and protect the school budget whilst improving parental engagement, get in touch today.

We recently posted part one of our findings from our survey, which investigated current trends, attitudes and behaviours in school communications technology and parental engagement. Below we continue to share our findings with you so that you can see how your school compares!

We asked respondents to tell us about all the software they use, from all suppliers, so the results aren’t only about ParentMail, providing valuable insight into all parental engagement platforms and ed-tech in general.

Implementing new systems

What is key to the success of the implementation of a new software system? According to your responses, there are a number of equally important factors when it comes to a successful launch! The four most important things were: strong and positive parent adoptions; good preparation; a detailed launch plan and clear and easy to follow training, as chosen by 78% of respondents. Service provider support and staff engagement followed closely behind these.

What do you look for in a new parental engagement system?

This is a very important question for the ParentMail team; we want to know what is important to your school when it comes to introducing a new system. Coming top were good customer service, at 84%, and low price, at 78%. Understandably, company reputation was also important to our respondents, with 45% stating reputation is important and 44% agreeing that other schools using the service is key.

What does this mean?

Following the October 2018 budget announcement, there has been much criticism from school leaders regarding the government’s promise to provide an additional £10,000 per primary school and £50,000 per secondary school, to “buy the little extras they need.”

Primary schools, secondary schools and academies across the country are struggling with understaffing, rising student populations and increased workload, and we recognise that the pressure on schools cannot be underestimated.

Responses to our survey speak overwhelmingly of the role of technology in supporting schools in a number of areas. Not only does technology in the school office serve to encourage parental engagement for the benefit of staff and students, but it is also key in enabling schools to go cashless and paperless, improving security, protecting school reputation and supporting staff in the school office.

ParentMail solutions are supporting thousands of primary, secondary schools, academies and Multi-Academy Trusts to engage with parents, reliably and professionally, every day. From collecting payments and permissions to circulating the school newsletter and managing parents’ evening, our modular system meets individual challenges head-on, all from a single user-friendly platform. Whilst strong parental engagement remains a top priority in the development of our solutions, school staff also benefit from streamlined, simplified processes, as well as huge time and cost savings. Our technology is designed with both schools and parents in mind – we make things easy for parents so that schools receive a great response.

If you are already using ParentMail and would like to find out more about the other services which could benefit your school, or if you’re looking to implement a brand-new parental engagement system, get in touch with the ParentMail team and start to improve efficiency, reduce costs and work smarter within your school. Call 01733 595959 to speak to our specialist team or email info@parentmail.co.uk

In this day and age, a reliable, compatible mobile App is fast becoming a ‘need to have’ rather than just a ‘nice to have’ for primary and secondary schools!

With technology reducing our reliance on paper and pupil post, thousands of schools are making the most of free mobile Apps to stay in touch with busy parents. Whether it’s invitations to events and parents’ meetings, handy reminders for upcoming payments or circulating the school newsletter, sharing information on student education has never been easier and parents have never been more engaged!

In our latest video, Sue Atkins discusses how simple but innovative technology is paving the way for stress-free paperless communications for schools and parents.

Are you ready to take the leap to next-level online communications? Contact us today to find out more about ParentMail and our free mobile App for parents!

So, you’re planning the next school trip. Teachers have confirmed the destination and now it’s up to your capable and highly organised office team to manage all the details, from staff to students to parents. When done right, school trips run (fairly!) smoothly, especially once all of the tricky planning is out of the way. However, that part is easier said than done – fortunately, we have the tools to take the stress out of school trips!

Tripping over paper?

Usually, the first priority is to confirm the number of students attending. Once you know this, you can move onto planning other aspects of the trip, such as costs, food and transport. Finalising this number can be tricky, especially when relying on pupil post to communicate with parents.

Enter school trip solution number one! Our Online Forms platform is a speedy and convenient way of gathering parent consent and permissions. This should be your first port of call for an initial communication with parents. Setting up forms is super quick and easy, allowing you to share all the details of the trip (date, time, location etc.) whilst providing parents with a convenient way of responding within deadline. Once the form is set up, click ‘send’ and watch your parent permissions roll in!

The versatile system enables you to request more than just trip consents; in advance of longer trips or holidays abroad, many schools utilise digital forms to confirm parent contact details, dietary and medical information. Push notifications encourage parents to respond quickly and, for those who don’t, you can send a helpful nudge to prompt them when needed. With no more paper floating around between home, the classroom and school office, student data is safe, secure and easily analysed at a moment’s notice. A real benefit here is that parents receive the form through our free mobile App, which means it’s delivered straight to their hand, allowing them to read and respond in minutes.

“We usually see 50% of parents responding to a form within the first hour and this goes up to 100% within 24 hours – probably because it’s delivered to them instantly and they can complete it in just a few taps!” Brookside Primary School

Fielding parent payments

Now you know who’s coming, it’s time to request and collect payments. It’s no secret – cash payments are clunky, inconvenient and time-consuming. Encouraging parents to get money into school on time can be difficult, and once cash is on school grounds, it doesn’t necessarily reach the office. But, there’s a solution to keep things simple for parents, students and your office team; enter field trip solution number two; you’re already paperless, so keep it cashless, too, with online payments!

+Pay is the fastest-growing online payments system in the UK. Thousands of primary and secondary schools are collecting online payments for school dinners, after school clubs, uniform and other school items every day, making it the perfect solution for managing money for your next school trip. +Pay is designed with parents in mind, making it easy for them to pay on the go with PayPal, credit and debit card, Amex and PayPoint. They can pay in instalments, spread out over time (ideal for more expensive trips abroad), and receive reminders when payments are due. The flexible system integrates seamlessly with year, form and teaching groups for easy pupil selection, making admin and trip management stress-free and easy. What’s more, with all finances collected in one system, maintaining your school budget is straightforward and accurate!

“Parents receive an alert when the money is due and payments come through quickly as a result, meaning we don’t have to chase students for overdue payments.” Casterton College

Information shared with parents – check!

Payments, permissions and data collected – check!

Staff feeling cool, calm and collected – check!

With ParentMail, planning school trips doesn’t have to be a time-consuming, complicated task. Feel the freedom of paperless, cashless solutions for your next venture out of the classroom! Get in touch to find out more and book a demo.

It’s not just staff at Sacred Heart Catholic Primary School in Coventry who are feeling the benefits of +Pay; parents are thrilled to be making easy, cashless payments, too! Part of Romero Catholic Academy, the eight-school Multi Academy Company set out on a mission to go cashless to reduce school debt and support parents with easy online payments and are thrilled with the results.

The challenge

“Before +Pay, we struggled with dinner money debt” Says Lisa Harding, Office Manager at Sacred Heart. “When they were in arrears, we would remind parents to send children with a packed lunch, but pupils would still turn up without and we would always provide a meal for them. The school is responsible for dinner money debt, at the end of the day, and it was only increasing. We had a lot of foot-fall in the school office, too, with parents queuing out the door waiting to pay, particularly at the end of term. Dealing with cash payments and parents could take up hours of staff time every day, time that we could ill-afford! Admin tasks were stressful and time-consuming, numbers were often wrong in the kitchen, resulting in waste – cashless really was the only way forward!”

Working with parents

“We were already using ParentMail for home/school communications, so we were excited to try +Pay.” Says Marie Taggart, Administrator at the school. “With parents already using the ParentMail App to manage Parents’ Evening, messaging and Online Forms, most parents were pleased to be able to manage payments through the App, too.”

School staff worked very hard to support parents during the introduction of +Pay: “We communicated with parents, providing information, answers and guidance early on; we focused on sharing the benefits of the system with them and the uptake was great! We had an iPad set up to provide support in the school office. A small number were understandably wary of a new payments platform and some had concerns around security. However, the system is so flexible, we could work with these parents and provide barcodes, so all payments still went through ParentMail.”

Reaping the rewards

“Now the system is fully embedded in school, the benefits have been numerous.” Says Lisa. “With students preselecting their dinner choices, the kitchen can plan ahead, reducing waste and related costs. We don’t spend hours every day processing, counting or chasing parents for cash. It has hugely improved our productivity in the office. For parents, low balance reminders are really helpful. They can top up in the ParentMail App on the go and at a moment’s notice.”

“We were really pleased with the training and onboarding process. The ParentMail Support Team are always happy to help and our Account Manager has supported us every step of the way. It’s been great being able to support and rely on other schools in our Academy too. When we need help from ParentMail, Live Chat is very helpful – practically any queries are solved very quickly.

“We measure the success of +Pay by parent uptake and feedback, which has been fantastic. What’s more, when we log into the system every day, we can see how much money we are saving. We delivered the support parents needed at the beginning and are reaping the rewards now!”

“+Pay is a lot safer than banking lots of cash and we now have very few cash collections across all of our schools. The platform is reliable and secure and the implementation has been plain sailing – we would never go back. Would we recommend +Pay to other schools? Absolutely! It may seem like a big change and appear be a huge challenge initially, but don’t be put off; going cashless with ParentMail is absolutely worth it and parents love it, too!”

Join Sacred Heart Catholic Primary School and thousands of schools across the country enjoying the endless benefits of +Pay! Get in touch to find out more and to book a free a demo

We recently conducted a survey to investigate current trends, attitudes and behaviours in school communications technology and parental engagement.

We received a great response, with over 450 schools taking part and telling us about their school communications. As leaders in the ed-tech industry, it’s important that we stay up to date on the latest trends in technology and parental engagement, and we wanted to share our findings so that you can see how your school compares to others!

Of the 457 school leaders who responded, 57% worked in primary schools, 20% for an academy trust and 15% in secondary schools. We also heard from staff working for nurseries and clubs.

We asked respondents to tell us about all the software they use, from different suppliers, so the results aren’t only about ParentMail. This provides a valuable insight into all parental engagement platforms and ed-tech in general.

Technology in the school office

It is evident that email and text platforms are a priority for most schools, with 82% of respondents utilising an email and text system to communicate with parents every day. Also on the up are online payments systems, with 60% using a cashless platform to collect parent payments for school dinners and other school items.

Almost 90% of respondents stated they are satisfied with their communications system and almost 80% were satisfied with their online payments system, which means these systems are meeting the needs of both schools and parents.

Schools are clearly prioritising parental engagement, which is great news! Experience tells us that when schools prioritise a strong school/parent relationship, students benefit in the long run, and communication is key!

How does technology support schools?

We know the priority for most schools utilising an online communications system is to improve parental engagement, and almost 90% of respondents stated they use online systems to improve communications with parents; 67% referred to getting more parents engaged. Modern technology supports social inclusivity, with online platforms enabling schools to keep in touch with hard-to-reach parents like never before.

However, with increasing demands on schools to demonstrate efficiency and savings, we recognise the important role of technology in streamlining processes and saving time in the office. Technology is clearly supporting schools to be more efficient, with 69% of schools benefiting from reduced workload as a result of parental engagement systems, and 75% utilising software to improve efficiency in school. 60% of respondents stated they look to online systems to save money.

What technology are schools using?

Technology can play lots of different roles in schools, whether that’s collecting payments, sending important news straight to parent’s hands, gathering online forms and permissions or arranging parents’ meetings. With so many different systems, we asked you how many suppliers you use to perform different tasks; 56% of respondents use just one system, 27% use two and 18% use three systems or more.

With multiple suppliers providing different systems in the school, parents are using the same number of systems to stay on top of school information at home. 62% of respondents believe using multiple systems would reduce the effectiveness of school communications. Experience also tells us that streamlining processes in the school office can protect the school budget, too.

Over 70% of respondents stated they regularly look into new methods of communication for their parents. 40% of schools who don’t invest time into looking at alternative systems refer to a lack of resource in implementing new methods.

Interesting stuff – thank you to everyone who took the time to take part! If you’d like to discuss how your school could use technology to improve your parental engagement, please don’t hesitate to get in touch.

It’s strange to think that, only 10 years ago, we still relied on the occasional paper newsletter to communicate with parents. Today, there are numerous methods of sharing important news and information with mums and dads; for schools, new technology is bridging the gap between school and home like never before!

Over the years, ParentMail has observed the world of EdTech expand and evolve; we’ve seen habits change both at home and in the school office. One particular platform which has seen a dramatic transition is SMS. In 2012, over 160 billion text messages were sent in the UK; year on year, this number has steadily declined, with almost half the number sent in 2017, at just over 80 billion. In the wake of the SMS decline, in-App notifications are fast taking the place of the humble text message, and it’s easy to see why.

Information overload

How many text messages are too many? When it comes to school messages, we think there should be a limit. Push notifications offer flexibility unrivalled by the outdated SMS. Text messages can be intrusive, causing parents to feel the need to respond instantly. On the other hand, smartphone users are accustomed to push-notifications appearing on their screen; in App notifications don’t require an immediate reaction, serving as a handy reminder to new information, instead.

For most school communications, not all messages are considered critical or require an instant response. Often, messages are alerting parents to news, payments due, bookings to be made etc. Whilst these messages are important, they are rarely categorised as urgent and, for this reason, push notifications are ideal, helping to build a reliable and constructive relationship between parents and school. For those messages that are considered urgent, parents are still notified and can react accordingly.

Apps allow the user to amend notifications to suit their own preferences. Text message notifications are either switched on or off, which simply isn’t practical. With an App custom-built for school communications, parents can make the most of flexible notifications and set them as appropriate.

Reached your limit?

With an average 160-character limit (including spaces!), SMS rarely offers the flexibility to share truly informative messages with parents. Text messaging is also a poor platform for sending additional media, such as pictures, forms or invitations. As a result, school messages are often short and impersonal and can fail to build a sense of confidence in parents. Add to this the huge cost of sending hundreds, if not thousands, of text messages every term, schools simply aren’t getting enough for their money.

School communications should be professional, helpful and, importantly, represent your school’s brand and values. When parents use just one App to manage all school communications, they immediately associate those notifications with your school and know they can trust the information they receive. This means parents are more likely to pick up messages quickly and respond as required. Without character limitations, schools can provide parents with all the necessary information for the subject at hand, from sharing photos from recent school trips, requesting consent, permissions and feedback with forms, or supporting parents to make online payments, quickly and easily. This level of flexibility builds a stronger relationship between home and school, ensuring parents feel informed about important news and information regarding their child.

School communications shouldn’t put your school budget on the back foot. ParentMail is designed with school’s needs in mind! Our flexible subscriptions allow you to plan your finances accordingly, with no unwelcome surprises in the form of extra costs. Make the most of the latest technology to improve parental engagement and impress your parents – you’ll never look back! Find out more and book a free demo today.

A hot topic amongst parents and teachers is homework. It can often be a divisive issue, especially if there is a lot coming home but little communication about it sent to parents. Across social media, many parents often complain about the amount of homework coming home, with many suggesting they think it’s unnecessary.

Successful schools recognise that it’s important to keep a dialogue open so that everyone understands that homework is part of the larger picture – of an independent lifelong learner. For this reason, communicating with parents is vital to ensure they are on side and checking work is completed.

Here are some ideas to keep in mind around communicating with parents about homework:

• Set expectations early. As much as possible, keep parents in the loop about how much homework their children can generally expect, per week. Obviously, this is going to vary from child to child – not to mention throughout the year – but even rough guidelines can be helpful to reduce misunderstandings and supports busy parents to plan their weekly schedules.
• Explain why homework is necessary. It is helpful for parents to understand how much homework is expected of their children and why. As educators, schools understand that sometimes the learning process has to extend beyond the school day. This isn’t always as clear to students or parents, so it is worth taking the time to point this aspect out to caregivers.
• Help parents help with homework. Some parents look back on their school days with dread and unhappy experiences. Many experience daily battles with their children to ‘get homework done.’ So, it is helpful to explain that children need a quiet, dedicated space at home to get on with their work, with good lighting, and minimal distractions (from younger brothers and sisters, mobiles phones etc), and that leaving everything until the last minute is often a recipe for disaster. It’s important that parents try their hardest to provide the right environment for homework to get done.
• Tell parents (politely) to not get overinvolved. We’ve all seen parents get too involved in homework, sometimes to the extent of doing entire projects all by themselves! This is often a rather keen parent whose good intentions have gone overboard. It’s helpful to clearly explain to parents the difference between facilitating their child’s homework which is a good thing, and doing it for them!
• Use technology to help parents keep track of homework. Sending details of homework to parents digitally means they can keep track of what’s being worked on and allows them to refer back to it, should they need to.

Using school communication software is perfect for keeping parents up to date with homework as it makes it simple, quick and easy to keep them in the loop and reaches parents instantly. What’s more, with a mobile app, it means parents can store all their important school information in one place, helping them keep on top of everything!

Whether it’s a message in the weekly newsletter or a specific message dedicated to homework, many schools are using ParentMail to keep in regular contact with parents about the work coming home and the importance of it. If you’d like to discuss how your school or academy could use ParentMail to keep in touch with parents, contact us today by emailing info@parentmail.co.uk or give us a call on 01733 595959.

Snowed under with the daily tasks of keeping a busy school running, you know better than we do how hard it can be squeezing in plans for Parents’ Evening. But where some teams are chasing down appointment slips, printing out letters and updating schedules, others simply click a button and watch the appointments fly in – this could be you!

If the mention of your next Parents’ Evening fills you with dread, set aside the spreadsheets and print outs and dare to dream of completely paperless parents’ meetings…

Your office isn’t buried under piles of appointment slips and printed letters. The team behind these vital plans aren’t rushed off their feet making last minute plans or squeezing in extra appointments. Instead, thanks to Parents’ Evening Manager, invitations were circulated to parents via the free ParentMail App weeks ago. You’ve avoided the frustrations of double-booked appointments, cancellations and confusion by pre-setting appointment durations using the flexible scheduling system. Parents are free to book meetings that fit their busy schedules, quickly and efficiently. With just a few clicks, your team can view an up-to-date report of meetings for every teacher – and appointments are coming in fast!

Planning the evening was easy and stress-free and, thanks to your attention to detail, the night itself is sure to run smoothly, too. Parents arrive on the night prepared with the information they need to find teachers and classrooms, and they could even include notes when booking appointments. As a result, teachers are equipped with the detail they need to discuss important subjects and answer questions for every student.

Following one of the most successful Parents’ Evenings your school has enjoyed in a long time, feedback from both staff and parents is positive. In the past, despite your best efforts and communications, parents often failed to book appointments and teachers missed the opportunity to discuss student’s progress. This time, attendance was at an all-time high!

Parents’ Evening is by far one of the most important, busiest events in the school calendar, and some may say you made it look easy; the truth is, thanks to your fantastic organisation skills and the decision to make the most of Parents’ Evening Manager, it was!

If the prospect of a pain-free, paperless Parents’ Evening appeals to your busy office team, get in touch to find out more about Parents’ Evening Manager by ParentMail.

Education Secretary, Damien Hinds, has challenged school leaders to take advantage of modern technology in and outside of the classroom to reduce teacher’s responsibilities.

Acknowledging workload as a common reason for teachers leaving the profession, Mr Hinds stated that innovative technology in the classroom has resulted in both challenges and opportunities: “Education is one of the few sectors where technology has been associated with an increase in workload rather than the reverse.”

On the one hand, technology is making it easier for parents and schools to stay in touch, which is great news! However, common tech-platforms such as email, text and direct messaging Apps are resulting in more pressure on teachers who find themselves spending hours replying to parent responses, questions and queries; time that could be better spent on what they do best – teaching!

At ParentMail, we believe that rather than interfering with routine, parent communications should support schools. With nearly 20 years’ experience, our technology is developed to save schools time and money, whilst improving parental engagement for the benefit of students, staff and parents.

Our system is designed specifically for the school office, providing tailor-made solutions to deliver communications for every occasion. From straight-forward messaging to digital forms, office staff are completely in control of parent communications, managing responses from one platform and alleviating pressure and supporting teachers in the classroom.

The free ParentMail App supports parents to stay up-to-date with all the latest school news, without labouring your school with hundreds of responses and questions in return. For trip consents, dinner selections or any communications requiring a reply, our flexible Online Forms solution allows staff to build forms to enable easy management of responses.

Streamlining communications in the school office means staff can work efficiently, cutting out paper (and paper related costs!) while saving hours of time on admin tasks. Organised parent communications support teachers, too, particularly when it comes to Parents’ Evening. Rather than giving the responsibility of appointment booking to students, who are liable to either lose or purposely avoid certain meetings, Parents’ Evening Manager puts the power into parent’s hands, allowing them to book convenient appointments to fit their busy schedule, saving hours of time and confusion in the school office. The flexible platform also allows parents to include notes, enabling teachers to plan for each meeting accordingly.

Don’t let technology be a hindrance for your school. Make the most of tailor-made software specifically designed for the education sector and take control of your parent communications. Whatever your needs, ParentMail offers a solution for you, whether that’s simple messaging, cashless payments, data and consent collection or event planning. Get in touch to arrange a free demonstration today.

The free ParentMail mobile App is used by over 2.5 million parents to stay in touch with schools every day, from the comfort of home, at work or while out and about!

Over the years, it’s been through some major changes, as our Development team have stayed ahead of the latest EdTech innovations in order to bridge the home/school gap.

We caught up with Richard Shergold, Front-End Developer at ParentMail, to talk about the latest App developments.

“Our recent update is really important as it allows us to deliver fixes and make improvements to the mobile App more regularly. The team are always looking at feedback from users and have recently made several improvements to the App to make it even easier to use.”

“For example, one of the latest updates is the ability to mark items, such as messages, in bulk, rather than one at a time. We’ve also updated the way the App handles attachments and made a few handy changes to the App appearance, making it easier to navigate and manage school communications.”

“Our roadmap for 2019 holds even more exciting new developments, including Amex card payments and several other handy updates.”

Are you making the most of the ParentMail App?

Our free mobile App is by far the most convenient way to stay in touch with your school, supporting parents to make cashless payments, book appointments, respond to forms and more:

• Dependable dinner money – Online cashless payments make topping up dinner money quick and easy, with just a few taps, thanks to handy low-balance reminders
• Online Forms – Paper letters and forms are easily lost or forgotten at the bottom of school bags; digital forms are super convenient, making it easy to respond instantly
• Online Payments – Trips, uniforms, clubs and more – pay for them all via the handy App, via credit/debit card, PayPal, PayPoint, PayCash or Amex (via desktop)
• Parents’ Evening Manager – Booking convenient meetings to fit around busy schedules is quick and easy via the App

Feedback from parents is really valuable to us! Here are a few reviews that made our day…

“I think its brilliant how we can stay in touch with school so regularly and know what’s happening straight away instead of having to wait for school letters at the end of the day or week.” – Becky Hawkins – 5 stars

“The app is really easy to access and up to date, good layout and easy to navigate through the app.” – Ranj K – 5 stars

“Straightforward way to keep up with school communication and respond to forms without the hassle of them being misplaced. I enjoy using this app.” – Parent – 4 stars

“I love ParentMail! Makes school life much easier! Our school is new to it and it’s already much more useful!” – Parent – 5 stars

“It is great for keeping up with what is happening at my daughter’s school, when I am out & about & not by the laptop.” – Sarah Young – 5 stars

Share your feedback about the ParentMail App, – we’d love to hear from you!

Have you downloaded the ParentMail App yet? If not, visit the Google Play Store or Apple App Store today and search “ParentMail”.

If you’re a school looking to streamline communications and improve parental engagement, get in touch to find out how ParentMail can support you!

A number of schools have recently hit the headlines as outraged parents complain their children have gone without a hot meal due to a lack of credit on their cashless dinner accounts. In Wales, school councils have argued in defence, stating they have a ‘zero tolerance’ policy towards dinner money debt in order to protect school budgets when parents fail to pay.

For many busy parents, topping up dinner money is just one small task, easily forgotten, on a long to-do list. However, when it’s schools hitting the press for turning children away without lunch, it falls on school leaders to seek out a solution. Low-balance reminders give parents a handy nudge to top up dinner accounts before lunch time, ensuring their child enjoys a hot meal and schools avoid unnecessary dinner debt.

More and more schools are choosing online payments systems in a bid to go cashless, for good reason! No money on school grounds results in less time spent handling and banking cash. However, finding the right platform for your school is important, so before you make any decisions or renew your contract, read on to find out more about the fastest growing cashless payment system in the UK…

Introducing +Pay!

+Pay, by ParentMail, offers some of the lowest transaction costs on the market, proven to save primary and secondary schools thousands of pounds every year. Our flexible platform manages not only dinner accounts but offers multiple registers for breakfast and after-school clubs, too!

For parents, +Pay is convenient, easy to use and reliable; parents can access and top up their accounts when they need to most, even at the busiest times. The socially-inclusive platform allows parents to top-up with credit/debit card, PayPal, PayPoint and AMEX, offering a solution for everybody.

Alternative cashless payment systems lack the flexibility offered by +Pay. Our top-up reminders are free for parents, informing them instantly when their balance goes below a pre-set amount. Parents can simply log in to the handy mobile app and top-up – they can even manage accounts for more than one child and view what has been purchased. Schools can also send out handy reminders to parents yet to top-up, protecting the school budget and ensuring accounts are ready for lunchtime!

It’s not just the +Pay platform that offers flexibility; ParentMail offers subscription costs to suit any school’s needs and budget, from primary and secondary schools to multi-academy trusts and colleges. Set-up is quick, easy and won’t interfere with the day-to-day running of your school. The system integrates with all major cashless catering systems and our team of +Pay experts are on hand to offer support when you need it most.

Last year, more than 700 schools chose +Pay as their online payments platform; of these, more than 300 left the market-leading provider in search of more features and a parent-friendly service – make the move to +Pay and never look back! Get in touch to have a chat about your cashless catering needs on 01733 595961.

For many families, the prospect of crossing the school threshold is a terrifying one. Though many schools may spend a lot of time and energy on events or activities for parents, the reality is that every school has those “hard to reach” parents and there are many barriers in the way that stop parents feeling connected with what is going on in school.

One key area that I feel can begin the process of breaking down barriers and building bridges to communication and community, is through the school office, as it can be instrumental in fostering a positive connection among families and educators. It can be a consistent source of engagement providing current, reliable, and useful information.

Many school offices across the country now use technology to communicate home various things to parents, realising that the more they engage parents with what’s going on, the better the outcome for students. Online communication has really helped bridge this relationship and many schools now send home messages, online forms, allow parents to book parents’ evening appointments and even request payments – allowing parents to pay with ease on their mobile phone or computer.

Previously, having to come into the school office to make payments, for example, would add stress to parents and administrative staff’s already busy day, so the beauty of using technology is that parents no longer have to cope with scrambling around looking for cash or cheques, or worry about coming into the school office to make payments for lunch, uniforms or trips, as  an online  system helps parents and admin staff communicate quickly, easily & more efficiently.

A system like ParentMail helps parents build a better relationship with the school office, without having to worry about physically coming into the building. For those parents who don’t feel comfortable coming into the office, or don’t have the time to do so, which is often the case, technology has broken down the barriers and allowed regular communication, helping these parents feel more connected with what is going on in school.

Watch Sue discuss this further in the video below…

To find out more about ParentMail and the range of applications that can help you improve parental engagement, simply visit the website, email info@parentmail.co.uk or call 01733 595959.

Parental engagement solutions make everyday office tasks quick, simple and cost-effective. Thousands of schools across the UK now collect dinner money, permission forms and share information about school events online, saving both time and money and improving relationships with parents as a result.

We regularly receive feedback from schools who use ParentMail in a variety of ways to keep parents engaged with what’s going on in school, to help further enhance pupils’ education journey. Below we’ve shared with you some of the ways primary schools are utilising ParentMail:

Share homework tips with parents

Homework is important in a child’s education and good habits can help throughout their school journey. Parents play a big part in encouraging this in their children, but some see it as more of a “pain” than a useful tool to help further improve their child’s understanding of the subject. Why not use ParentMail to get them on side, sending tips such as setting up a specific homework-friendly space and being available to offer help and support. These tips on the BBC website are great to share with parents.

Organise paper-free parents’ evenings

Lost forms, double-booked appointments and long waiting times lead to a parents’ evening headache for school teachers, office staff and parents. If parents have more than one child at a school, or more than one teacher to see, it can be a challenge to arrange appointment times accordingly. Parents’ Evening Manager puts parents in charge of booking appointments and removes the need for children to be involved in the process.

Use forms to keep pupil information up to date

Keeping data for children’s health requirements, next-of-kin information or anything else the school might need to know is essential for happy pupils and parents. ParentMail can make this easy in 2019, with Online Forms. Rather than chasing paper forms that can get lost between the classroom and home, online forms allow parents to respond quickly and with the ease of doing so from their smartphone! Plus, it won’t cost your school anything in printing costs, so you can request information updates as often as you see fit!

Remind parents about the importance of reading at home

Extensive research supports the claim that children who read regularly at home achieve more than those who don’t. We know that parents are busy, juggling work and family life. However, reminding them of the importance of reading with their child is crucial. Book Trust has some great tips here; why not use ParentMail to share these tips with parents?

Share information about key dates  

You may talk to pupils regularly about school open days, open days to secondary schools and school fetes. Now, ParentMail makes it easy to share this information with parents, and subsequently can help their children organise their time and arrange their own diaries, too.

How have you been using ParentMail to stay in touch with parents ? We’d love to hear about them via Twitter!

If you’re looking to adopt a parental engagement system that handles online payments, forms, parents’ evening and more, get in touch here or book a free demo.

When it comes to planning Parents’ Evening, staff at St Thomas of Canterbury RC Primary School were used to all the usual stresses and strains; piles of paper cluttering the school office, lost or missing appointment slips, chasing up parent responses – the list goes on!

With 250 students, the school office would typically send home two letters per student in the run-up to parents’ evening – that’s 500 sheets of paper for one event! In their mission to go paperless this year, the school turned to Parents’ Evening Manager to take the paper out of parents’ evening.

“Like all schools, we’d try and give parents plenty of time to book appointments,” says Admin Support, Bethany Schofield. “We’d send out a form asking parents to pick an hour that that would suit them for their appointments, before trying to put together a schedule that suited everyone. There was a lot of back and forth between parents, staff and teachers. We’re a busy school and our parents are busy people; we wanted a system that would save us all time, whilst reducing our reliance on paper.”

A teacher at the school recently used Parents’ Evening Manager to book an appointment for their own child and realised the huge potential for St Thomas of Canterbury Primary School.

“When I looked into the system, I realised it offered all the flexibility we needed and would make the process easier for everyone involved – so we decided to give it a go! Setting up the evening was really easy. We prefer to keep the slots short and were able to pre-set the appointment lengths and block out times for particular teachers if needed. We particularly like how quick and easy it is to print out lists of appointments so that we can see at a glance how the evening is looking.”

“Parents love being able to book slots to fit around their busy schedules. We haven’t had any negative feedback and bookings came in really quickly! Recently, I was talking to a parent on the phone and she asked me to stay on the line while she booked her appointment, expecting it to be a tricky process – but she booked a slot in seconds, without any help from me!”

“In the office, we’re trying to go digital as much as possible; we know that online processes make things easier, faster and cheaper. We’re no longer sending home paper letters and use a cashless dinner payments system. The response from parents has been very positive. I would definitely recommend Parents’ Evening Manager to other schools. It’s a simple, smooth, time-saving process for staff and parents. We’re looking forward to using it for our next Parents’ Evening already!”

Get in touch today to find out more about Parents’ Evening Manager or to book a free online demo.

We’re excited to announce the launch of our new School Help Site, now live and ready to answer any questions you may have about using ParentMail! The new site includes lots of improvements which make finding guidance and instructions easier than ever before.

Finding answers has never been easier

Powered by Google, the new search function instantly finds the answer to your question! You can search for an answer by typing in a keyword or question to quickly find the information you need to complete the task at hand.

In addition to step-by-step instructions, our new range of videos provide easy-to-follow guidance for completing a variety of tasks, from registering parents and creating invoices to downloading reports and editing user permissions.

Keep an eye out for system updates

We include news and details of our latest system updates on the school help site so that you can make the most of new enhancements and functionality. Notes on our latest update (our biggest release yet!) are available on the help site now, including details on updates to Online Forms, improved payment functionality and lots of handy fixes! We always take feedback and requests from schools into account when updating the ParentMail system and our latest release includes many updates that you specifically asked for – take a look at the notes to find out more!

What do you think?

We want to hear what you think of our new help site. Click the ‘We need your feedback’ button at the bottom of the homepage to let us know of any additional improvements we can make or FAQs you’d like us to add.

As we welcome in the New Year, we’re taking the opportunity to look back over the year just gone, our biggest and best year yet!

2018 saw us welcome hundreds of new primary, secondary schools, nurseries and Academies to the ParentMail fold; we sent more messages, emails and online forms than ever before, supporting schools across the country to improve parental engagement and save time and money.

During 2018, we supported schools to send over:

• 18 million texts
• 285 million emails
• 5 million Online Forms
• We also processed over 4 million orders for trips, events and other School Shop items!

The past 12 months also saw schools planning almost 9,000 parents’ evenings; you were also busy arranging almost 3,600 events!

2018 saw us celebrate 2.5 million App downloads; that’s 2.5 million parents using the free ParentMail App to stay up to date with school news, book appointments, respond to forms and make payments, all from one account!

As we continue to support schools to go paperless with the very best in EdTech, we know how important it is to stay ahead with the latest innovations in software and technology, which is why we’re working hard on new functionality to help make life easier for schools and parents. Last year saw us update the free ParentMail App for both Android and iOS, making lots of handy improvements to make it even easier for parents to keep on top of school communications. We also released our biggest system update yet, which was jam-packed with improvements, new functionality and handy fixes, many of which were specifically requested by our schools.

Following our biggest and best year yet, our New Year’s Resolution for 2019 is the same as always – to continue supporting schools to improve parental engagement with innovative software and exciting new developments. What’s yours?

Tighter budgets see a call for efficiency and an ‘all hands-on-deck’ approach to searching out cost-cutting opportunities. In the hunt for financial savings, however, it’s important to remember that, often, it’s the small changes that deliver big results.

It is estimated that the average secondary school pupil produces 22kg of waste a year, with primary school pupils more than doubling that at 45kg. Much of this waste is paper and card; today, one million sheets of paper are being used per school, per year; on average, schools can spend up to £60,000 on photocopying annually! With pupils still relying on books and pens in the classroom, school leaders are questioning: what are the true costs and implications of paper in schools?

Taking a step back from paper can be tricky! A wide-spread movement towards modern technology in the classroom appears far off. Children still complete exams on paper and handwriting remains an important step in every child’s education. While it may be difficult to reduce reliance on traditional methods in the classroom, a move towards paperless-office environments may be easier (and more beneficial!) than you think.

An online system such as ParentMail supports your team to take the easy step towards a paperless environment – and it’s a step well worth taking! A commitment to going paperless results in both time and financial savings; your school could save up to £65,000 a year on print alone, not to mention the additional paper and postage costs.

Without paper letters, forms and registers to manage, manual admin tasks are replaced by efficient, reliable and simple online processes. Paperless-school staff don’t need to invest valuable time in chasing trip and dinner payments; instead, parents can make timely, cashless payments through our mobile App, reducing dinner debt and eliminating any need for cash on school grounds. From the same online account, parents receive notifications about parents’ evening, school trips and clubs, and can complete and return school forms at a time convenient for them. Paperless schools also enjoy the benefits of having important information at their fingertips, with access to customisable reports and data to support student learning.

By removing paper-based obstacles from daily tasks, your school can streamline processes, protect important data and achieve amazing cost savings. Equally, empower parents to engage with your school with a convenient, socially inclusive platform and watch home/school partnerships go from strength to strength!

Paperless schools never look back! Get in touch to find out how ParentMail can support your school to save time and money this new year. Call the team on 01733 595959 or email info@parentmail.co.uk.

Instant messaging service, WhatsApp, has become an integral part of staying in touch with friends and family for adults across the UK. Many parents also use WhatsApp groups to share information about their child’s school with other parents.

Earlier this year, we wrote an article on our blog, What’s up with WhatsApp? after a Mumsnet thread hit the headlines when a post referring to the different types of mum found in ‘every’ school WhatsApp group struck a chord with parents across the country.

Parents were quick to state that the WhatsApp group created at the beginning of the school year is a handy way of staying up to date with the latest classroom news. However, the sheer quantity of messages sent by the 20+ parents all part of the same group can be quite overwhelming and ‘fear of missing out’ often warrants us incapable of turning notifications to silent.

Sometimes WhatsApp groups for parents may not share accurate information, and details about children may be shared with little thought for privacy. In this video, Sue Atkins – parenting expert and ex- deputy head – gives her views on how parental engagement software can keep communication between school and parent clear, whilst keeping all data safe.

If you want to find our more about ParentMail’s communication applications, and what else it can do to help your office staff save time and money, get in touch on info@parentmail.co.uk or give the team a call on 01733 595959.

Last month, Children and Families Minister, Nadhim Zahawi announced that thousands more children across the country were receiving a healthy and nutritious breakfast at school breakfast clubs. In part, this is thanks to a government-funded programme worth nearly £26 million.

Here are some of our favourite ways breakfast clubs can benefit children, parents and schools.

Breakfast clubs improve school performance

Research shows that a good breakfast can help improve children’s reading, writing and maths performance. KidsHealth.org reports that breakfasts high in protein and fibre, and low in sugar, helps to boost children’s attention span, concentration and memory, essential for good performance at school.

Affordable and safe pre-school childcare

Parents are increasingly busy juggling childcare with working, often having to opt for pre- and post-school care. Breakfast clubs offer them some respite, both financially, and from the chaos of the morning school run. On average, breakfast clubs in England cost just £1.68 per day to attend. Moreover, about a quarter of breakfast clubs are completely free for all children to attend!

Time to socialise, or get active

Many schools use their breakfast club to get children moving. The Daily Mile is a relatively new initiative to get children running or jogging one mile every day. Who knows, the next Mo Farah might be hidden amongst your breakfast club! For other schools, children can play board games, draw or colour, or use computers to research and complete their homework.

Better attendance and behaviour

By reducing the stress of the morning routine for families and children, breakfast clubs can help improve behaviour and attendance. Children have up to an hour before school starts so they can relax, play, eat, exercise and socialise, all without the rush of getting to school. In this article from the Guardian, Sam Bailey, Headteacher of the Forest Academy in Barnsley, said “Pupil behaviour has improved dramatically and attitudes to learning are the best they have ever been.”

ParentMail helps schools successfully run breakfast clubs

Thanks to our brand-new multiple registers feature, schools with our +Pay (online payments) package can now easily set up additional registers. This lets them track registrations and payments for breakfast clubs, alongside other registers, such as school dinners and after-school clubs. Therefore, administrative work is reduced, too. The feature also allows for multiple running balances, which helps reduce arrears with low-balance reminders for parents.

This is one of our most-requested improvements!

For existing online payments users, you can add new registers from the Registers tab in ParentMail. If you’re not a ParentMail user, but want to know more about Multiple Registers and other applications that can help improve parental engagement and online payments management, give the team a call on 01733 595959 or email info@parentmail.co.uk.

Since September, Abbey Catholic Primary School have been on a campaign to register parents to ParentMail and their efforts have received a fantastic response!

As ParentMail Co-ordinator, Deputy Headteacher, Joe McTernan, has worked closely with the staff team to make the most of their complete ParentMail package to improve parental engagement.

In a recent survey, 87% of our customers agreed that the key to the success of a new communications system is strong parent uptake. Since the launch of ParentMail a few months ago, Abbey Catholic Primary School saw parent registration increase slowly; following a campaign to get all parents registered, today 99% of parents are signed up and 80% are using the App!

The school is committed to adopting a paperless environment and ParentMail has been key to achieving this. They now send out all newsletters, competition and club communications via ParentMail, making it very important for parents to register. Although ‘playground chatter’ has been key, the team made the most of a recent parents’ evening to help parents make the most of the ParentMail App.

“We had our first parents’ evening since the introduction of ParentMail and it seemed like the perfect opportunity to answer any questions parents had about using their accounts.” Says Deputy Headteacher, Joe. “So, I was coronated with the title of ‘ParentMail King’ for the evening, complete with paper crown! I was on hand to answer questions and have a chat. Most parents who stopped by to ask questions just needed some support to get used to using their account. I mainly dealt with teething problems, but I also sat with two of the three families yet to register with ParentMail and helped them to set up their accounts there and then! It was a great idea and a huge success.”

The primary school also have a great social media presence and tweeted about their ‘ParentMail king’ during the evening to let parents know that support was available if they needed it – another brilliant way of sharing news and improving parental engagement!

“Although we’re at the end of our ParentMail roll-up now, we’ve worked hard to get to this point and made it a priority since September to get parents registered on the system.” Says Joe. “We have played hardball with a few parents who weren’t signing up. For example, we chose not to send paper copies of communications home with students. Instead, we sent a message to parents to let them know that there was a letter in the school office for them to collect. This worked really well, as our office staff took the opportunity to encourage parents to download the App and many families registered with ParentMail as a result. It’s far more convenient for them – sometimes people just need that extra push to give something new a go!”

Parents at Abbey Catholic Primary School can now manage communications with ease and stay up to date with school news, events, competitions and payments, which supports school staff as a result! In particular, organising PE and after-school clubs has been far smoother and easier for everyone involved, with all parents responding to forms and event information quickly and efficiently online. And, should parents ever have a question about using their account, they know help is at hand at the school!

Deputy Headteacher and ‘ParentMail King’, Joe McTernan, ready to answer questions and give advice on parents’ evening!

If you’re a school looking to improve parental engagement get in touch today! Call us on 01733 595959 or email enquire@parentmail.co.uk.

Parents’ evening is a very important part of the relationship that parents develop with the school and their child’s teacher, whether it is their first experience, or they have attended before.

Here are a few pointers to how parents may be feeling and how you can ensure that the meeting is productive, for the child, for parents and also for the school.

• Children can be rather uncommunicative about their life at school, which can be frustrating for parents, so for them, this is a great chance to get to know their child’s teacher and learn more about how their time is spent in class, what they are studying, how they are progressing and if they need any extra support at home.
• There can be a lot that parents want to cover in their ten-minute slot and some will come prepared with all of the questions that they want to ask, whereas others will wait to be led by the teacher, but there is no doubt that they are expecting a ‘full picture’ of the progress their child is making and also any challenges they are facing.
• Remember also that parents want to be reassured that their child is important and is being cared for and engaged with during lessons. There is nothing worse than being a parent sitting with a teacher and wondering if this teacher has spent time in getting to know your child. A good pointer is to have some of the child’s work to hand for the parents to review and some prepared notes on what they have achieved – i.e. a celebration, and then where needed, to discuss the focus on where their child needs more support and how they can help.
• Parents generally want to be involved in their child’s education, to ensure that they have the best chances and to be ‘part of the process’ and to develop a positive relationship with their child’s teacher or teachers.
• Depending on the parent’s own experience with school, they may feel intimidated and it is the teacher’s role to put them at ease and start to build on the foundations of the relationship between school and home. They will be looking for guidance and how they can support their child, so although time is limited, a top tip is to have a prepared plan that they can take away, highlighting the areas of focus where they can support; not only will this help them to become involved in their child’s schooling but will also provide a point of reference for the next meeting, so progress can be charted and further plans can be developed.
• It is also essential to remember that this is a two-way conversation and that parents may have their own concerns about the child’s school life that they want to share with you, whether this is related to the actual school work or other aspects, such as their relationships with other children and staff, this is important to them, so ensure that facts are established if they have concerns and actions are agreed and followed up.

Parents’ Evening Manager allows school to manage parents’ evening with ease, and even has the functionality to allow parents to leave notes in advance of their appointment. With this, teachers can run off their appointments the day before and quickly see what each parent would like to discuss, ensuring both parties feel organised ahead of the appointment.

For more information on Parents’ Evening Manager, email info@parentmail.co.uk or call us on 01733 595959.

With school now in full swing, routines are established, children are settled in their new classes – and so the next big milestone is Parents’ Evening and organising it successfully is no mean feat!

Parents’ Evenings are an extremely important event in the school calendar, as they provide the opportunity for parents to speak with teachers to get an insight into how their child/children are progressing, whilst for the teachers it is an opportunity to strengthen the parental relationship with the school and to develop their support in a child’s learning.

For the school staff, it is a huge task to ensure that all the parents are informed of the date(s), which provides them with the opportunity for booking a convenient slot with their child’s teacher. We all live in a busy, hectic world so juggling diaries can be complicated and stressful.

Then there are the logistics to consider; is it best for the meetings to take place in the child’s classroom or in a larger space such as the school hall or gym? All of this can be further complicated when parents have more than one child at the school, as appointments will need to be coordinated; further complications can arise when the parents are separated, and both parents want separate appointments.

Further support is needed from the office staff in supporting the teachers in collating reports, records and other documentation that they need for each meeting.

With regular communications with parents, they should all be aware of the date, and hopefully, have organised their personal diaries to attend. However, inevitably there will always be a case where this information has been overlooked by the parents, they have prior commitments or may have just forgotten! This then falls to the school staff to assist with organising alternative dates/times for the important meeting.

Traditionally, letters inviting parents to make appointments were sent home with the pupils which were then (hopefully) returned to the school via the same channel with the parent’s availability to attend to be processed and an appointment allocated. In some schools this is still the case, but as school communications evolve, online methods and booking systems are being introduced to ease the burden.

Whichever method your school uses, there is no doubt that the organisation and logistics still mainly fall under the School Administrators to ensure that everything is in order, all the small details are considered and that the event runs smoothly.

Are you making plans for Parents’ Evening? Parents’ Evening Manager could save your school hours of time, as well as ensuring a smooth and organised event! Email enquire@parentmail.co.uk or call us on 01733 595959 to find out more.

It’s the start of a new school year, meaning there’s a lot of information to send out and share with parents. How you decide you will be communicating with the pupil’s families is a matter of preference. Traditionally, letters were sent home with the pupil with the expectation that these would be passed on by the pupil to the parent. However, this method has been seen as a weak link and often leads to many parents discovering out of date letters shoved at the bottom of school bags.

With the development of technology, we have seen the introduction of social media groups such as closed Facebook groups, WhatsApp chat groups etc, for information to be shared between schools and parents. This method is fine for general information, but not ideal for specific information regarding a child or for a parent to communicate any questions or concerns about their child.

So what is the solution?

Here are a few of my top hints and tips for managing school communications, sure to support your staff team, parents and students in the long run!

1. Starting out from the beginning: Establish with the parent how they would like to receive information about their child, school events, news and updates. Not all parents are ‘tech-savvy’ so you may still have to resort to posting out direct mailers to some of them.
2. Explain what you will be sending: Be clear on the types of communications parents can expect and the frequency – i.e. if there is a parent’s evening coming up, how they can book an appointment with their child’s teacher/teachers to discuss their progress.
3. Gathering information: You are required to hold an increasing amount of information on a child aside from their academic progress – i.e. medical information, details of home life that may affect their performance in school, who are the regular carers and if communications need to be sent separately in the case of divorced parents. Ensure that you clearly explain that this information is required to support the child and who it will be shared with, that parents have the right to view what is being held in their child’s records and how they can apply to see this and the process.
4. Provide information: Ensure that you provide details of how the parents can contact the school, who they can speak to, the times that this person is available and how they can make appointments with the various staff who look after their child etc.
5. Child’s schoolwork: Are you able to provide regular updates to parents on their children’s studies? For example, what are the subjects their children are studying, how parents can help and become involved in supporting these? Evidence supports that children are more engaged and successful in their studies with strong parental partnerships between the school and home.
6. Progress reports: Can you provide regular progress reports – i.e. homework handed in or outstanding, spelling test results, feedback from the child’s key teacher/worker so that parents are fully informed of their child’s progress and can celebrate successes or address areas of concern rather than wait for a Parents’ Evening to be provided with this information.
7. School events: Send out timely information on school events, term dates, inset days and regular reminders so that the parents are fully aware of everything that is happening in school.
8. Celebrating success: Does your school have a scheme where children are given awards for good work, behaviour or attendance? It could be an idea to include these ‘Rolls of Excellence’ report in any communications, but if sending photographs, please ensure that you have consent from the parent if their child is featured.

Parenting expert, author and TV presenter, Sue Atkins, has 22 years experience in the teaching profession making her an expert on all things parental engagement! We are thrilled to join forces with Sue to share best practice on school/parent communications.

We talk about the importance of parental engagement a lot. The term has become a ‘buzzword’ in our offices and in schools across the country. When ParentMail first came into being over 15 years ago, parental engagement was the priority, sitting at the heart of our technology and ambitions. To this day, the subject remains the driving force behind our brand and a hot topic of discussion in the education sector.

Just a few weeks ago, Education Secretary Damien Hinds called for an “educational revolution” [1], in part to reduce the burden of, and time spent on, ‘non-teaching’ tasks. Those daily tasks carried out in the school office, from data collection and management to parent payment processing, take up hours of time every day as well as having a direct impact on the school budget.

Under pressure 

Pressure on schools, be it primary, secondary or Multi-Academy Trust, increases every year. Under scrutiny to evidence and improve efficiencies, maintain a good reputation and Ofsted rating, as well as staying ahead in the league tables with student academic success takes time, planning and prioritisation. These key aspects of every educational organisation often rely heavily on resource in terms of time, people and budget. Pressure in the education sector shows no sign of slowing; forecasts indicate that by the year 2027, secondary school pupil numbers are expected to rise by almost 15% [2]. That means there will be over 400,000 more pupils in England’s state schools than today. Paul Whiteman, general secretary of the National Association of Head Teachers states the figures present a challenge, stating that schools are being asked to do so much more now than they were a decade ago. As pupil numbers increase, so too does the daily pressure on school management.

With such pressure we can become distracted from the topic of parental engagement. Attention strays to other issues; the upcoming Ofsted inspection, the ever-busier school calendar, GDPR, staffing and recruitment, suppliers and upcoming exams, to name a few. Every school holds their student’s academic achievement as their highest priority and school staff invest their days in supporting pupils to succeed; parental engagement, then, needs to remain a persistent topic of discussion. Rather than a time-consuming hindrance, engaging parents in their child’s schooling should be considered a beacon of support for teachers, staff and students

All parents as partners

A 2011 government review [3] investigated best practice in parental engagement. Research evidenced that not only do children perform better when parents are involved in their schooling, but also placed emphasis on the fact that schools that ‘improve and sustain improvement engage the community and build strong links with parents. Where schools build positive relationships with parents (…) evidence of sustained school improvement can be found.’ The benefits go beyond GCSE and A Level grades.

When it comes to parental engagement, the subject of social inclusivity is never far behind. Even for those schools with an effective and successful communications plan in place, there will be a segment of the parent community who it is almost impossible to engage with. Whether their responses to letters and forms are scarce or they fail to make an appearance on parents’ evening, engaging with these parents is an ongoing and difficult task. However, they cannot be allowed to fall by the wayside; evidence from Ofsted suggests that a critical element of learning and teaching is the relationship between the teacher, parent and student. Every parent deserves the right to be involved in their child’s learning, regardless of boundaries, be it availability, language barriers or more. As such, schools are tasked with thinking outside the box to identify the best methods of engaging with all parents.

Communications methods should be scrutinised to ensure they don’t contribute to the difficulty in building parent/school relationships. Traditional methods of school communications need to be reconsidered. Whether it’s print, paper and postage costs, missing pupil-post, data protection or environmental concerns, the number of schools fast realising the countless problems associated with paper communications is on the rise. In its place, where do we turn?

The tech revolution

According to the ‘Review of best practice in parental engagement’, ‘Information and communication technology ICT can contribute to improved parental engagement by providing a convenient means for parents to access up-to-date information about their child’s learning.’ The paper school newsletter which occasionally finds its way into the hands of parents can be out of date within days. Technology offers a reliable, timely alternative and supports a more flexible arrangement for busy staff and modern parents.

Becta 2008 [4] identified a number of ways in which ICT can improve parental engagement by enabling new channels of communication between parents and schools. Benefits included allowing parents to be more involved, better methods of capturing information and supporting flexible working methods for staff. However, at the time of this study, the Office of National Statistics reported that only 73% of households in the UK had internet access. Back to the subject of social inclusivity, almost 10 years ago ICT and technology in the school raised as many questions at it answered.

Fast forward to 2018 and the numbers speak for themselves. According to the Office of National Statistics statistical bulletin on Internet Access: 2018 [5], 9 out of 10 households now have internet access. Daily internet use in adults has increased from 25% in 2006 to 86% today. Mobile phones and smartphones remain the most popular device to access the internet with 97% of adults aged between 24 to 34 accessing the internet ‘on the go’. With parents performing most tasks from the device in their hands (internet banking, booking train tickets, arranging grocery deliveries etc) why would they expect any different when it comes to school communications?

Evidence tells us that adults want to use familiar technology (i.e. their smartphones) to perform daily tasks; it is convenient, easy and reliable. Our years of experience tells us that when parents are provided with a user-friendly and convenient method of managing school communications, schools receive a better response; before you know it, parental engagement is on the up, parent responses increase and student academic success is improving as a result.

These technology-driven successes aren’t only restricted to the classroom. With GDPR now in place, schools have a greater responsibility for protecting data. Loose-leaf filing systems and paper forms propose risk, as well as headaches when trying to keep information updated. A digital system from which multiple staff can manage data collection, consent forms, school dinner money and payments reduces the time spent on manual tasks and implements consistency – not to mention the comfort of knowing data is safe and secure.

The start of a new school year is the perfect opportunity to reflect on your school communications, parental engagement and objectives for the year ahead. With pressure on the education sector increasing, technology should no longer be considered an unnecessary or inconvenient expense. Instead, consider the opportunities tech in the office offers and the successes it can bring for your staff, parents and students.

Our modular range of applications is being utilised by thousands of schools across the country who are enjoying the benefits of improved parental engagement alongside welcome time and cost savings. We are proud leaders in the EdTech community and the provider of the UK’s favourite parental engagement system. We want to support more schools to make the most of modern technology – find out how we can help you.

To find out more about how ParentMail can support parental engagement at your school, enquire on our website, call us on 01733 595959 or email enquire@parentmail.co.uk for more information.

[1] – https://www.theguardian.com/politics/2018/aug/07/uk-schools-silicon-valley-tech-industry-urged-foster-education-revolution

[2] – https://www.bbc.co.uk/news/education-44809258

[3] – https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/182508/DFE-RR156.pdf

[4] – http://dera.ioe.ac.uk/1549/1/becta_2008_htssanalysis_report.pdf

[5] – https://bit.ly/2nw9rcy

Last month a Mumsnet thread hit the headlines when a post referring to the different types of mum found in ‘every’ school WhatsApp group struck a chord with parents across the country.

Ranging from ‘the wind-up merchant’ to ‘the informer’ to ‘the school can do no wrong brigade’, the mum invited others to add their own characters that she may have missed; and other mums were quick to follow up with their own suggestions!

It seems the school WhatsApp group is a source of information and frustration in equal measure for many parents. Parents are quick to state that the WhatsApp group created at the beginning of the school year is a handy way of staying up to date with the latest classroom news. However, the sheer quantity of messages sent by the 20+ parents all part of the same group can be quite overwhelming and ‘fear of missing out’ often warrants us incapable of turning notifications to silent.

For schools, the parent WhatsApp group can result in inaccurate information circulated quickly to a large number of parents. Classroom politics leak through the school gates and into the digital world where staff have little to no control over the content shared. For those teachers who use WhatsApp to communicate with parents, there can be serious privacy issues (i.e. messages intended for one parent mistakenly sent to another or to a group).

Of course, WhatsApp groups are a particularly handy source of news and information for those parents unable to socialise with fellow mums and dads in the school playground. However, it is easy to forget those parents without access to new technology. These are the parents who miss out on the news and information that many parents take for granted.

Social inclusivity has been at the heart of ParentMail’s technology since we started up over 17 years ago. We recognise the benefits of modern technology for schools, however, we ensure those parents who prefer a traditional method of communication have the same access to school news and information as those parents using our free App. No parent is forgotten or left out because we believe every parent deserves to be kept up to date with their child’s education.

With ParentMail, schools can send news and information without fear of privacy breaches, knowing their data is up to date and protected. Digital communications warrant loose pieces of paper and hardcopy consent forms redundant; online forms and responses are easily received, analysed, managed and stored.

And, of course, schools have total control over the information circulated. No fear of Chinese whispers interfering or editing important school-related messages. Whether it’s term dates, school closures, after-school-club cancellations or trip payments, the information is wholly in the hands of school staff, ensuring parents receive only accurate information and can respond appropriately.

When it comes to parental engagement, ParentMail ensures quality, consistent and reliable school communications that both schools and parents can rely on. Let’s keep WhatsApp groups for birthday parties and leave school communications to the experts!

To find out more about how ParentMail can improve parental engagement at your school, call us on 01733 595959 or email enquire@parentmail.co.uk for more information.

Last month Education Secretary, Damien Hinds, challenged the tech industry to launch an edtech revolution for schools, colleges and universities across the UK.

EdTech has an increasingly valuable place in the classroom; 3D technology is quite literally bringing lessons to life and coding is becoming a prevalent lesson for students of all ages, whilst encouraging inclusion and opening eyes to the possibilities of the industry. With only a minority of schools able to fully embrace these technologies today, however, it may take some time before the opportunity to embed state-of-the-art EdTech in the classroom is available to the majority of schools across the UK.

But tech doesn’t only deliver benefits to students inside the classroom. One of the five opportunities discussed by the Education Secretary was the important role of technology in reducing time spent on non-teaching related tasks and teacher workload.

Since the earliest days of ParentMail, we have recognised and evidenced the important role that EdTech plays outside of the classroom. Investment in technology in the school office serves to encourage parental engagement and improve student academic outcomes as a result.

While technology continues to evolve outside of the school gates, parent habits are changing. Alongside the evolution of technology, schools are under increasing pressure to demonstrate efficiencies and save money at every turn. Protecting the school budget remains a priority for schools across the country this September, so how does cost efficiency and investment in EdTech fit together?

With the new school year nearly upon us, now begins the task of onboarding new students, communicating term dates, planning parents’ evening and updating student, parent and teacher data. Gone are the days when these tasks took hours of time to plan, implement and manage. Thousands of schools are making the most of modern technology with ParentMail, saving time and money whilst performing day-to-day admin tasks and enjoying the huge benefits of improved parent responses as a result. Whether circulating the school newsletter, requesting updated parent contact details, collecting school dinner payments or arranging parents meetings – Multi-Academy Trusts, Primary and Secondary schools across the country are saving time and money with digital communications and managing important data safely and efficiently like never before!

Last month we released our innovative and improved Android App to the Google Play Store. With the help of feedback from parent testers, we have improved the user experience to ensure schools continue to receive a great response to their communications. We’ve also very recently completed our annual Customer Satisfaction Survey, gathering feedback from schools to continue the improvement of our software and services for your benefit. We’re proud to be the UK’s leading parental engagement system; our commitment to staying on top of the latest EdTech trends whilst listening to customer feedback ensures our product will continue to support schools in building fantastic parent/school relationships for years to come.

Since 2001, ParentMail have been investing in technology for the benefit of thousands of schools across the UK. To find out more about how our software could support parental engagement in your school, email enquire@parentmail.co.uk or call us on 01733 595959.

We are delighted to announce our new and improved Android App!

Experience tells us that when parents are happy with their ParentMail experience, Primary and Secondary schools, and MATS, receive a great response to their communications. So over the past few months, we have been working hard to improve our Android App!

We invited parents to download and try out our Beta app and to feedback to us about their experiences. Thank you to all the parents who took part in our Beta test! Over 2000 parents downloaded the app and sent their feedback to us, and our developers took all the comments and suggestions into account in order to innovate and enhance the application for your benefit!

We’re very excited to announce that our new and improved Android App is now available to download in the Google Play Store! To download the App, go to the Google Play Store and search ‘ParentMail’ and click ‘Install’ or ‘Update’ to start using the new and improved App!

What’s new?

Our new and improved app includes many enhancements sure to improve a parent’s experience on Android devices –

• Login details will now be saved, allowing easy access to the account with just a few taps
• Improved notifications
• A ‘Select all’ button has been added for the email, SMS and Online Forms folders, allowing the user to easily mark all items as read/unread with just one action
• There’s a new ‘Unread’ folder, where the user can find all your unread items in one place
• Email attachments will open in an appropriate application available on the device
• When entering a pin, the numbers are no longer visible, ensuring better security and privacy
• We’ve made a number of improvements to our Online Payments application, enabling parents to make quick and easy payments with just a few taps.

…and much more! For full details of the improvements made to our Android App, please visit the School Help Site.

Schools, encourage your parents to download the new and improved Android App! Simply visit the Google Play Store, search ‘ParentMail’ and select to either install or download the App!

We hope you’re as pleased with the new App as we are!

ParentMail makes the most of modern technology, supporting thousands of schools to save time and money, and ensuring students benefit from improved parental engagement. To find out more or to book a free demonstration of ParentMail, simply email info@parentmail.co.uk

Just over 25 years ago, 1992 marked an era which saw the world of internet technology boom! Just one year after the Internet Browser was created, and two years after the World Wide Web put a face to the internet we recognise today, 1992 saw the rise of another communication technology which we are all familiar with; the text message!

New technology is hot on the heels of the humble text with the growing market of instant messaging services such as WhatsApp and Facebook Messenger. In fact, in 2015, WhatsApp founder Jan Kroum reported that the application handled more than 30 billion messages a day – that’s a huge 10.95 trillion a year! As instant messaging rates increase, the number of text messages sent is rapidly decreasing; in the UK, text messaging declined by almost 5% from 2012-2013.

Habits are changing at home and in work

Instant messaging apps allow us to send messages and media for free, without character limitations. Such flexibility has resulted in lots of people opting to use these applications over text messaging every day. When you need to send school or club information out to hundreds of parents, text messaging can also be very expensive. Print and paper costs are also a costly alternative, and pupil post is often unreliable.

Our Messaging App gives schools the best combination of flexibility and functionality. ParentMail offer a modular range of services, allowing you to add applications as and when your needs change. Our system links with your school’s MIS, keeping data in sync and, unlike many other school communication systems, we offer a free parent app, ensuring your messages reach parents instantly and reliably, even if their contact details change.

Smart and safe

Research finds that four out of five UK adults have a smart phone. More than 2.5 million parents in the UK are benefiting from the ParentMail app every day, receiving important school messages instantly and engaging with their school like never before. With recent cyber-crime and phishing scandals impacting schools across the UK, the security benefits offered by ParentMail for both your school and parents are huge, too. When parents receive communications through the ParentMail App, they know to ignore any suspicious emails appearing in their inbox purporting to be from your school.

You can do more with our messaging app than you think –

• Email your school newsletter in seconds
• Send a text to tell parents an after-school club is cancelled
• Quickly inform parents about school closures
• Create templates for messages used regularly, saving admin time
• Send messages to individuals, a group or all parents
• View a history of messages sent and received and analyse the results of who has opened your messages with our handy reporting suite
• Print paper copies of communications for unregistered parents – ParentMail value social inclusivity and believe every parent has the right to stay up to date with their school, whether they have online access or not!

ParentMail make the most of modern technology, supporting thousands of schools to save time and money, and ensuring students benefit from improved parental engagement. To find out more or to book a free demonstration of ParentMail, simply email info@parentmail.co.uk

Pens, pencils, uniform and backpacks; items that support student learning and strengthen your school brand!

All of these items are available to buy from your school shop, but do you sell as much as you would like?

Our Online School Shop is the perfect solution for selling your school products! Parents can browse and buy all the traditional school items available at the click of a button; total flexibility allows parents to order from the comfort of their own home or while out and about, thanks to the free ParentMail app!

When an order is processed, your staff team are automatically alerted, allowing you to gather the items to pass onto the student or parent. Our handy reporting suite allows you to track orders and keep an eye on stock levels, and fulfilment tracking provides a complete electronic trail for easier record keeping.

The flexible service makes it easy to import your shop items and allows you to assign size options and stock quantities to limit the number that any one parent can order of a particular item.

No more time-consuming paperwork or clunky cash payments!

We all recognise the issues caused by cash in schools; everything from bullying and extortion, to lost change or money misspent. So cut out the cash with an online shop; parents can pay for items online by card, PayPal or PayPoint, reducing the amount of cash in school and saving your team hours of time usually spent collecting, counting and banking money.

Introduce your own Online Shop in advance of summer and make it easy for parents to order all the school items students need for the school year ahead!

The School Shop is free to use with our Online Payments package. It’s no surprise that more and more school are switching to ParentMail when it comes to improving parental engagement and going cashless!

Would you like to know about our Online Payments application? Get in touch today by calling 01733 595959 or email enquire@parentmail.co.uk and we’ll get a free demonstration booked in!

Whether your school is a primary or secondary school, nursery, academy or part of a multi-academy trust, the General Data Protection Regulation (GDPR) will apply to you from 25 May 2018.

This means that the way you manage data and information within your school will likely need to change. Although your school is already legally obliged to keep data safe and secure (whether that’s staff and student information, paper files or an electronic database) the GDPR will mean your school has greater responsibility for protecting data.

GDPR replaces the current Data Protection Act and ensuring a good understanding of these regulations across school staff is very important for ongoing compliance. Schools and businesses who are not GDPR compliant could see fines of up to 4% of their turnover or €20 million imposed from the Information Commissioners Office, not to mention the impact on Ofsted ratings.

Here are a few things to consider when it comes to GDPR and your school –

• You must be able to evidence that your Data Processors hold the minimum competencies and accreditations; for more information on these, click here
• Ensure the appropriate people in your team understand GDPR and the implications the new legislation has. Consider introducing a Data Protection Officer, someone who is responsible for data protection compliance and communicating information about GDPR
• Conduct an audit of the information you currently hold in school; document the information held for both staff and students, detail where it is held, who has access to it and where it came from
• Develop and communicate procedures on how to respond appropriately to a data breach; these procedures should include processes for detecting, reporting and investigating a data breach
• Review your current privacy policy and make any necessary changes in line with the GDPR
• Review and document policies for gathering, maintaining, communicating (electronically) and deleting student data
• Consider how you will gain and maintain parental/guardian consent for any changes made to current policies as a result of implementing GDPR
• Consider when to start implementing Privacy Impact Assessments in your school
• Implement an e-safety policy to ensure your staff understand what needs to be done to be compliant with GDPR, as well as keeping your school safe against phishing attacks,

More information for preparing for the GDPR can be found here.

Preparing for the new GDPR is key; it’s always better to be safe than sorry! By considering the implications of the new regulations in advance of 25^th May, you can be confident that your school are safe from any nasty fines or reputational damage.

If you would like to know more about ParentMail, contact us today on 01733 595959 or email enquire@parentmail.co.uk.

Feel the benefits of 100% parent uptake with ParentMail!

Just a few months ago, we released an update to your ParentMail dashboard which included lots of handy new information and functionality – but are you making the most of it?

We’re here to help!

The more parents registered with ParentMail, the more your school will benefit from reduced admin time, print costs and more. It can seem like quite a daunting task to get all of your parents registered but we are here to help make the process easier.

Your ParentMail dashboard includes lots of handy information and functionality to help encourage parents to register so you can start feeling the benefits of improved parental engagement. If you haven’t explored this area of your dashboard, read on to learn more!

Your Stats

The ‘Your Stats’ section of your dashboard shows a breakdown of your parent uptake with ParentMail, including how many families have a ParentMail account, how many families are using the ParentMail app and how many families are receiving email and SMS communications.

You should aim to see all green bars here – this would mean that you are highly engaged with your parents! But if not, don’t worry, there’s help available so you can identify and target unregistered parents; just click ‘Improve your Stats’ to get started!

Letters to parents

Although you may have already sent letters home to encourage parents to register with ParentMail, we all know what can happen to pupil post! It doesn’t hurt to resend these letters if you are struggling with parent uptake – remember you can also use the content of the letters to send emails if you would prefer.

You can download letter templates from the ‘Boost Registration’ section of your dashboard. Simply select the letter and click ‘Download Letter’.

Check your data

Did you know that the Rejected Records Report will list the information which has not been imported into your ParentMail account? For guidance on how to run this report, download the Rejected Records Guide.

Reports

There are three reports available to help with data maintenance and parent recruitment –

• Parents with Missing Contact Information – This report shows all parents, which child they are linked to and whether or not you have a mobile number or email address for them – this report is particularly useful if you are looking to fill gaps in contact information!
• Parent Connection Status Report – This report will show all parents and their account status. This can be used to identify a list of parents who would benefit from another registration invitation.
• Paper Copy Families – This is as simple as it sounds! The report will show all students who will receive paper copy communications rather than emails, and the reason why.

Resend Verification Messages

This is a really easy way to resend verification messages, either by email or text, to prompt your parents to register.

Remember, the ParentMail School Help Site includes step-by-step guidance on the parent registration process which you can send to your parents for extra help.

Making the most of ParentMail

These tools are available to help increase the uptake of your parents with ParentMail. When your parents are registered with ParentMail, you can truly make the most of your applications and benefit from improved parental engagement!

If you are a school looking to improve parental engagement, get in touch to learn how ParentMail can help you. To find out more or to book a free demonstration of ParentMail, simply email info@parentmail.co.uk!

A huge 90% of our customers say they are happy with their customer support experience, but we’re sure a few wonder who they are talking to when they seek the help of our agents. Introducing ParentMail’s Operations Manager, Rob Brown – a name we’re sure many of you are familiar with!

We sat down with Rob to chat about his role as Operations Manager…

How long have you been with ParentMail?

“I joined ParentMail just over 3 years ago as a telephone trainer and quickly moved into a Team Leader role, in which I was responsible for managing a project moving schools from our legacy systems on to the current ParentMail service. Today, I am Operations Manager, managing the ParentMail Support Team. I am responsible for all post-sale customer engagement; I love my role because I’m passionate about helping schools develop a strong relationship with their parent community by using ParentMail.”

Tell us a little about what you do?

“My day to day workload varies hugely, as I am not only responsible for customer support. I also work closely with our Development Team to prioritise system enhancements based on the knowledge I have gained speaking to customers; we always aim to ensure the services we deliver are consistent with what customers need. In addition, I am the company’s Data Protection Officer meaning I am the first point of contact for all things data protection. I am currently highly involved in the new GDPR scheduled for May 2018. Being a Manager at ParentMail doesn’t mean that you don’t get your hands dirty! I am very much on the front lines when it comes to our customers’ needs – building strong relationships with customers is very important to me.”

What values do you prioritise and encourage in your team?

“I train my team to seek first to understand the customers’ needs before attempting to provide a solution. It might be that there is a simple way we can provide support to what initially seems like a very complex issue. My team are also keen to seek out any opportunities to develop their own skillsets and add further value to the business.”

What do you enjoy most about your role?

“The people I work with at ParentMail are the most passionate, hard-working team I have ever had the pleasure of working with. They adapt to change without argument and thrive off of challenging situations, viewing them as a chance to learn something new and expand their comfort zone.”

Outside of work, what do you get up to?

“I have recently become a new dad and I am quickly beginning to understand the challenges (but also the joy!) of being a parent. Between ParentMail and my new family there’s not much time left for me, but I wouldn’t have it any other way. I am a keen foodie fan and have in the past been known for my gaming skills (reaching number 1 in the UK on Halo some years ago!)”

Thank you, Rob, for taking the time from your busy role to chat with us!

Should you require any support, our team are waiting to help!

Live Chat can be accessed from your ParentMail account. Simply click the ‘Help’ button, located on the right-hand side of the top navigation bar, followed by ‘Live Chat’, and you are just a few moments away from talking to a friendly Support Advisor!

Should you experience any issues accessing Live Chat, please visit click here.

If you would like to know more about ParentMail, contact us today on 01733 595959 or email enquire@parentmail.co.uk.

Parent habits are changing.  No longer are parents digging through school bags to discover out of date, crumpled newsletters; receiving a poor response to your school communications is a thing of the past, too!

The death of text messages

Before the era of smartphones, text messaging allowed schools to send important messages directly into the hands of parents. However, with the introduction of smarter mobile technology schools are realising there are limitations with text messaging; texts are limited by character restrictions meaning often one isn’t enough! Not to mention that texts can’t include attachments, resulting in print and paper costs.

Times are changing and ParentMail are leading the way with innovative services to improve parental engagement.

With three times as many smartphones in the world than computers, it isn’t surprising that the majority of parents use their mobile phones to receive and respond to school communications. In fact, more than 1.2 million parents use ParentMail’s app to engage with their school every day!

In place of limited and expensive text messaging, digital communications such as instant messaging, email, online payments and forms are fast becoming the method of choice for improving parental engagement for thousands of schools across the UK.

Parents are still receiving school messages directly to their phones but without the limitations. Emails can be accompanied by attachments, reducing the need for print-outs, and instant messages are not limited by the number of characters. Receiving school messages through the ParentMail app is easy and convenient for parents, allowing them to stay up to date with school messages anytime, anywhere.

“The biggest benefit to ParentMail is being able to reach, and receive responses, from busy working parents, who pick it all up on their smartphones.”
Linda Flynn from Copthill Independent School

We make things easier for parents so schools get a better response

“Because parents can complete forms and surveys on their mobile phones or tablets, it’s much easier for them to respond.”
Alison Tanner from Halterworth Primary School

Whether parents are booking parents’ evening appointments, paying for trips, choosing school dinners or reading the school newsletter, managing school life easily on their smartphones means schools can expect a better response from parents.

ParentMail make the most of modern technology, helping schools to save time and money and ensuring students benefit from improved parental engagement. To find out more or to book a free demonstration of ParentMail, simply email info@parentmail.co.uk

Emails and Texts, Parents’ Evening Manager and Online Form Collection ensure 100% parental engagement at Wistow CE Primary School!

Wistow Primary School have introduced three of ParentMail’s services into their school over the past two years, initially launching Emails and Texts, followed by Online Forms and Parents’ Evening Manager. With each new app, they have seen parental engagement improve; and they love sharing their ParentMail experience with other schools!

“Once we had experienced the benefits of texts and emails with ParentMail, we were very eager to give the online forms a go – and what a huge time saver they are!” says School Business Manager, Angela Dethridge. “I particularly like knowing that our communications have reached 100% of our parents and carers, most of whom love using the ParentMail App to respond and communicate with us. However, we appreciate there are a number of parents and carers who prefer traditional methods of communication, and ParentMail make it incredibly easy to produce paper copies of all newsletters and forms to be sent out by hand. It’s a completely socially inclusive service, allowing us to communicate with everybody!”

With Online Forms a huge success amongst school staff and parents, Parents’ Evening Manager was the next application to be introduced at the school.

“We set up a Parents’ Evening, press ‘send’, and sit back and watch the responses come in!” says Angela. “ParentMail has changed the way we work, day to day. We save so much admin time in the office. I would recommend ParentMail to any school that are looking to improve parental engagement, whether at particular times of the year, with Parents’ Evening Manager, or all year round. It’s fantastic being able to guarantee 100% engagement with all school communications!”

If you’re a school looking to improve parental engagement get in touch today! Call us on 01733 595959 or email enquire@parentmail.co.uk

The days of waiting on the phone for a customer service advisor to take your call are long gone at ParentMail. Help is at hand almost instantly with our fantastic and friendly Live Chat service!

In a recent survey of ParentMail customers, a huge 90% said they were happy with their customer support experience; of these, 34% felt their support experience had improved and 55% said support has been consistently good – that’s a thumbs up for Live Chat!

With ParentMail’s Live Chat service, schools wait no longer than sixty seconds on average for assistance. Our Customer Support team receives regular training, ensuring fantastic product knowledge and friendly service; no matter how big or small the query, they are happy to help, delivering in-depth training and on-going support for all ParentMail schools.

On the rare occasions that an issue cannot be resolved over Live Chat, the team will arrange for a call to be made within 24-48 hours. All calls are made in the order they are received, ensuring queries aren’t lost amongst others and support is provided in a timely manner.

Feedback gathered from Live Chat sessions allows us to tailor the future development of ParentMail services, ensuring they always meet your needs.

Our School Help Site is regularly updated and holds a wealth of information, including tips for getting started and helping parents, as well as information regarding our services, marketing items and details of system updates.

Live Chat can be accessed from your ParentMail account. Simply click the ‘Help’ button, located on the right hand side of the top navigation bar, followed by ‘Live Chat’, and you are just a few moments away from talking to a friendly Support Advisor!

Should you experience any issues accessing Live Chat, please visit click here.

If you would like to know more about ParentMail, contact us today on 01733 595959 or email enquire@parentmail.co.uk.

With thousands of nurseries, primary and secondary schools now using our cashless Online Payment System to receive and process payments, experience tells us that parents are only too happy to make payments online!

Cash in schools can cause a variety of issues. Consider the time school administration invests into collecting and managing cash from students! Alongside swallowed-up time, there’s also the issue of lost money, money spent where it is not intended to be spent, hunting high and low for spare change or the cheque book on busy mornings and the potential of bullying or extortion – there must be a better solution!

There is – and ParentMail has it!

In today’s cashless world, online payment collection is the safest method for processing school payments for all involved.

In a recent survey of over 6000 parents, a huge 70% think a mobile app makes it easier to pay; 82% said they were very satisfied with ParentMail’s Online Payments service!

Safe, secure and efficient

ParentMail complies with Payment Card Industry Data Security Standards and PCI DSS Level 1. We do not store credit or debit card details, ensuring parents can pay online for school trips, dinners and more with the security of knowing their payment is safe.

Our Online Payment service includes a full reporting suite, allowing schools to see the full picture of incoming payments; whether you want to view outstanding payments, monitor payment instalments or keep up to date on payments as they are made – you can do all of this and more at the click of a button.

Parents keep up to date with payments due (reducing school debt) and they can even top up and monitor dinner money. Payments can be made instantly from a mobile, tablet or desktop, eliminating the need for cash and cheques.

Everyone is a winner with a cashless system – what are you waiting for?

If you’re a school looking to consolidate all your systems into one, or if you’d like to use a reliable Online Payments system which allows your parents to top up on a mobile app, get in touch today! Call us on 01733 595959 or email enquire@parentmail.co.uk

The internet is a fantastic tool and one which many of us couldn’t live without – particularly younger generations!

We are no longer naïve to the threats posed by the online world. However, they are becoming increasingly sophisticated and unfortunately those who are most at risk are young people.

Although a brilliant resource for education, creativity and communications, it is increasingly important that we teach young people how to use the internet safely and responsibly.

With Safer Internet Day 2018 just around the corner, celebrated globally on Tuesday 6^th February, this is a fantastic opportunity to talk about and better understand the dangers posed by the internet, in order to learn how to help our young people stay safe online.

Here are our checklists for safer internet use!

Younger children (ages 5-13) –

• Be safe – set parental controls on any devices your child has access to (mobile, tablet, games console or computer); settings are often trickier to change once the device is in use, so remember to set these controls on any new devices before your child has access to them.
• Be open – discuss what is safe and appropriate to share online, such as photos and videos.
• Be honest – talk with your child about what they are looking at or using online, and encourage them to share their activities with you.
• Be aware – remember that social media sites such as Facebook and Twitter have minimum age limits of 13. These age restrictions exist for a reason, no matter how much pressure you receive from your child to allow them to have a profile; consider discussing social media with your school and parents.
• Be smart – approach the tricky subject of online stranger-danger openly but carefully. The intention isn’t to frighten a child into fearing the internet, but to make sure they know never to share photos/videos of themselves with people online, or to agree to meet up with them.

Teenagers (ages 13-18) –

• Be involved – stay interested in your teenager’s online activities and keep discussing it with them.
• Be responsible – communicating online and communicating face to face often feel like very different things for teenagers. Ensure they understand the repercussions of their internet activity in terms of what they say and send to others online.
• Be open – discuss what is and isn’t okay to share online and don’t be afraid of approaching tricky subjects such as cyberbullying.
• Be safe – most public places now offer open-access WiFi, and while this can be very handy when out and about, it also poses a security threat. Many public WiFi services do not include filters to block inappropriate content; keep an eye out for family friendly WiFi schemes including Mumsnet Family Friendly WiFi and RDI Friendly WiFi.
• Be firm – consider adjusting parental controls on their devices to match your teenager’s level of maturity.

For more information, visit www.saferinternet.org.uk.

Parents’ Evening – it’s a stressful event for any school, big or small.

Staff at Wadhurst Primary School were all too familiar with the issues surrounding parents’ evening. Staff and teachers set aside hours to sift through paper forms, organise teacher diaries, rebook and assign appointments – time that neither admin staff or teachers could afford to give up.

Fortunately, Parents’ Evening Manager by ParentMail provides an ideal solution, making booking appointments easy for both schools and parents. Wadhurst Primary School was eager to give it a go!

With 96% of their parents already registered to ParentMail, staff were delighted to receive a fantastic response from parents. Less than a week left before Parents’ Evening, two thirds of parents had already responded!

Not only were parents responding in time, their feedback to the school was extremely positive; one father stopped by the school to express how thrilled he was at being able to book all of his appointments in less than five minutes!

With Parents’ Evening Manager, set-up is incredibly quick, easy and flexible, allowing schools to invite particular year and registration groups, the option to include a location, parent comments, subject tutors and booking windows, and the ability to set reminders.

For parents, the process is short and simple – after receiving the notification from their school, they select the teachers they wish to see and an available slot to meet with them, all from their ParentMail account.

With Parents’ Evening just around the corner, now is the time to introduce Parents’ Evening Manager!

Invest in saving time at your school and enjoy a smooth and organised Parents’ Evening this year. Email enquire@parentmail.co.uk and we’ll be in touch.

We are living in a world driven by technology. Our lives are operated from a mobile device permanently held in hand, and many of us have welcomed new house guests named Alexa and Siri into our homes.

The past 20 years have seen technology advance at a startling rate, driven by a population wanting more. Thanks to the internet, everything is at our finger tips; if you need to order shopping, there’s no need to leave the house; if you want to speak to a friend on the other side of the world, you can do so instantly, and for free; if you need to check your bank statement or make a transfer, simply log onto your online banking app, and you’re away!

We are all connected – and communications have never been stronger. The question is, how does your school utilise these new technologies to strengthen school/parent engagement?

Paper communications are a thing of the past. No longer do parents need to search through school bags to find out of date letters. Instead, they can receive electronic newsletters, forms and messages directly to their phones, saving schools time and money – not to mention the fantastic environmental factors!

In return, schools are receiving a better response from parents than ever before. Whether it’s returned forms, booked appointments or payments made on time for dinner money, uniform or trips, parents are more engaged in their children’s schooling than ever before, and they can do it all from our free app.

Designed with parents and schools in mind

ParentMail services are designed to make every process easy for parents to complete, ensuring a truly positive user experience. As a result, schools receive a great response from their parents, reducing the time spent fielding phone calls or responding to individual emails into school. Parents love ParentMail because it makes managing school life easier – and when parents are happy, so too are schools and students.

Our services have already improved parental engagement for 5,000 nurseries, clubs, primary and secondary schools across the country. Unlike other school communication services, our systems are designed with both schools and parents in mind. We prioritise the development of our products for the benefit of all and as a result, we are proud of our fantastic reputation.

As technologies continue to improve and evolve, so too will our services. Put your faith in ParentMail and watch parental engagement improve for the benefit of your staff and students!

If you’d like to know more about ParentMail and how we can help with any of the above, get in touch today on 01733 595959 or email enquire@parentmail.co.uk and we’ll be happy to discuss!

Within 48 hours of launching ParentMail in Whiteabbey Primary School, 80% of parents were able to receive messages, make payments, complete forms and book parents evening appointments online!

Now with 97% of parents registered, the school sends almost all of their communications digitally, bringing with it considerable time and cost savings!

Principal Keith Wysner used ParentMail at his former primary school in Northern Ireland and felt it was perfect in a small school setting. When he moved to Whiteabbey Primary, he was keen to bring ParentMail with him knowing it would be as beneficial, if not more so, in a larger primary school setting.

Now at Whiteabbey, with just over 400 students, he was amazed to see that 174 parents booked their parents’ evening appointments within the first hour!

Keith told us, “We sent out the invitations at 8.30pm on a Tuesday evening and by the following afternoon 88% of our students had a parents’ evening appointment, of their choosing, confirmed!”

Previously the school sent paper letters to tell parents what time their allocated appointments would be – now with Parents’ Evening Manager they can put control in parents’ hands and allow them to book the appointments at the times they want. The majority of parents use the mobile app to book their appointments which means they receive a notification and can book their appointments instantly.

Feedback from parents has been fantastic, with some taking to the school Facebook page to say “Just booked the appointments for parent teacher interviews on ParentMail. So easy and convenient!” and “I had written in my diary re: the upcoming appointments, then my ParentMail pinged about it – I was straight in there.”

The school had previously looked at other parents’ evening booking and online payments systems, but felt that nothing worked as efficiently as having it all under one roof – and with a mobile app for parents!

Keith said “The admin and teaching teams here in Whiteabbey have really embraced using technology to improve our parental engagement and ParentMail has been a real success as a result. Parents’ Evening Manager in particular is one of the most efficient digital tools I’ve used for managing Parent Teacher Meetings and I would recommend the system to other schools to use as it offers choice whilst reducing admin time and costs.”

Want to know more about our Parents Evening Manager application and how it could simplify processes in our school? Get in touch today on 01733 595959 or email enquire@parentmail.co.uk

There’s now a platform for almost every type of communication schools would want to send to parents and over time they have increasingly bought in to several different systems to meet their requirements and improve parent teacher communication.

However, the problem with multiple systems is, with several logins, passwords and websites to use and remember, life quickly becomes time consuming and complicated for parents – and this can be further compounded if they also have children at other schools. The danger is, parents can stop using systems and schools may find themselves having to revert to traditional methods in order to reach their parents.

Communication technology has quickly become popular in schools because it has streamlined many daily tasks and helps reduce costs. For parents, searching for change or the cheque book, remembering to sign forms, having to come into the school office to book parents’ evening appointments or trusting your children to do it, are just a few examples of some headaches technology has removed.

So what’s the solution?

Schools need to think carefully about their communication strategy – not just about the benefit to the school but about parents too. A simple solution is to look at consolidation of software – multiple services that can be provided from a single platform.

By making processes simpler for parents, schools then see a quicker and more thorough response, meaning they can spend less administration time chasing parents for the information they need.

Thames View Infants, The Brent Primary School and Astor College are just a few of the schools who have decided to consolidate their systems and do everything through ParentMail, where they can communicate, collect payments, record student absences, organise parents evening and collect online forms.

“Initially, we were looking solely at online payments systems, as we already had a system in place for sending emails and another for sending texts” The Brent Primary School’s Business Manager Dan Baker told us. “It was clunky, but it worked”.

We went from using separate systems for emails and texts, collecting payments physically and continuing to send letters and forms home, to a “one stop shop” doing it all through ParentMail – and parents and staff love it.”

Many schools are using several systems as a result of purchasing software to meet one requirement at that time, and now find they’re using two, three, four or more systems to communicate with their parents, students and staff.

If, like other schools, you’re keen to simplify processes for parents and for school administration staff, consider consolidating your communications software into one – get in touch today for a free demonstration to see just how simple it could be. Reach us on 01733 595959, email enquire@parentmail.co.uk or leave a comment below.

Over the last few years, the way we pay for things has changed dramatically, from cash and cheques, to debit and credit card and most recently to cashless, mobile and contactless payments.  Each new technology smooths the process – but what does this mean for schools?

Invariably, when a school contacts a parent it’s because they need them to do something, attend an event, collect lost property or pay for something, and the best way to ensure it is done is by making it as easy as possible for parents to respond. We know from working with schools over the past 15 years, that a key consideration when evaluating new systems for parents is ease of use. Why? Because by making life easier for parents, schools get a much better response.

New services such as PayPal have become increasingly popular, now used by more than 20 million people across the UK. Its ‘frictionless’ service means users can make faster, safer and easier payments than ever before.

ParentMail actively designs its services to be easy and simple to use for both schools and parents, and its all new online payments platform delivers this. As well as being the most reliable, cost effective, socially inclusive online payments system available on the market, it also offers a free mobile App for parents as well as PayPal, meaning payments can be completed from the comfort of an armchair – or on the go – in literally seconds.

Dawlish Community College, a secondary School in Devon, who have been using ParentMail since 2014, have first-hand experience of the effect of the winning combination of a mobile App with PayPal:

Nicky Cruickshank, Finance Officer at the college told us, “PayPal has been a very popular choice for many of our parents with 40% of them choosing to pay this way. It means they don’t have to remember card details and can make the payment in seconds on their smartphone.”

ParentMail Payments Director, Martin Temple, told us “Launching our all new payments system, including PayPal as a payment option for parents, was an extremely exciting thing for us to offer schools.

PayPal has been a payments option for schools for several months now, and we’re really pleased to see that it’s the choice for many of our parents. With an App which allows parents to top up dinner money or pay for a school trip with just a few taps, it makes sense that busy parents would want to use a quick and easy payment option like PayPal, which doesn’t require them to remember their card details.

“We’re very proud to be the only online payments system which offers PayPal as an option and we know that for many schools, having a socially inclusive payment platform is incredibly important.”

With parents able to make payments quickly, it means a happier school office with less cash handling, chasing payments and less time spent on administration: “Our parents have told us that they really like the convenience of being able to pay ‘on the go’ and not having to send in cash/cheques” Nicky told us, “Parents are now immediately notified of any items which require payment and can action this, wherever they are, instantly!”

If you’re a UK school or college interested in offering your parents a quick and easy way to top up dinner money or pay for school uniform, get in touch today and we’ll show you how easy it could be. Contact us on 01733 595959 or email enquire@parentmail.co.uk

Take a look for yourself at our online payments video HERE

After years of spending many hours preparing paper communications, hundreds of pounds each year on paper and photocopying to find that many letters and forms never even made it home, let alone made it back into school, Hemingbrough Community Primary decided it was time to go digital!

Joining ParentMail earlier this year, Hemingbrough Primary are using the full suite of services as well as the school branded App for parents to download – something that has gone down very well with everyone! Now, 98% of parents are receiving messages, completing online forms and booking parents’ evening all from the school APP on their mobile phones.

Business Manager Sarah Read told us, “Though the time and cost savings of a system like this are great, actually, just being able to guarantee that communications are being delivered straight into the hands of parents is the biggest benefit for us. Previously, we had such difficulty reaching our parents because paper letters just never made it home. Now, we’re reaching them on their smartphones and they’re more engaged than ever before.”

The online Forms application has been the outstanding application for Hemingbrough, going from a trickle of responses to more than 60% of parents now completing and responding the very same day. Many of the forms now sent this way get a 100% response rate within 48 hours!

Sarah said, “We send dinner menus each week, permissions for photographs or walking home, club forms and more, and usually within minutes of them being sent we see the responses coming back in. Now that we’ve allowed parents to complete forms on their smartphone, the turnaround time is quicker than ever before!”

With their own school branded App, a suite of services and a way to engage with parents directly, Hemingbrough Community Primary are extremely pleased with ParentMail and the difference it has made with their school communication; “I can easily say ParentMail is the best purchase we’ve made in years and would strongly recommend other schools try it!”

Book a free demonstration of ParentMail today or get in touch to find out what your own school branded App could look like. Call us on 01733 595959 or email enquire@parentmail.co.uk for more information.

Based in East London, Thames View Infants has a complex demographic, with 43 different languages spoken within the school, as well as high levels of social-deprivation.

Despite this, the school was appointed as a National Leader of Education in 2014, has been rated ‘Outstanding’ twice by OFSTED and has some of the highest end-of-Key Stage One results in the country.

One thing the school is extremely passionate about is engaging parents. Head Teacher, Paul Jordan, told us, “We need to be able to reach parents easily and reliably and paper just wasn’t doing that for us. We recognise how much technology is helping schools to bridge that relationship and we wanted to use the best system on the market to help us do that – which is why we chose ParentMail.”

With the aim of getting 95% of parents on board in the next few months, Thames View Infants will quickly make significant savings in paper costs and plan to be completely paperless before the end of the year.

Paul told us, “Previously, we were sending out newsletters, weekly summaries of learning, details of our many family drop-ins, information about clubs and visit consent letters – whatever was required to keep our families up to date and informed with their child’s education. But when we looked at the expense, we realised that we were spending £18,000 a year to do it, which is an awful lot of money! 

So we looked at other ways to send this information home, and we quickly realised ParentMail would allow us to do it all and more at a fraction of the cost and time. We’re now communicating more, actively reaching more parents and saving money and time in the process. The money and time we are saving, we can use in other areas of the school – for example, to help our children progress, so it’s fantastic for us.”

The school has made further savings by consolidating the number of systems they used to communicate with parents, and doing it all through ParentMail; “Initially, we were using ParentMail to send our newsletters home, another system so parents could book parents’ evenings and another so parents could pay online – and still sending forms home by paper. So we were paying for three systems and still managing the cost of printing and photocopying.

“Now we’re sending it all through ParentMail, and our parents can do everything on their smartphone. They can pick up messages, contribute to school visits, complete a permission form, book a Parents’ Evening appointment, pay for school dinners, select their preference for an After School Club, all from one place, and in just a few taps!”

The school is very happy with the progress they’ve seen with more parents engaging with what’s going on in the classroom, and say ParentMail has played a vital role in their on-going vision of “valuing parents as partners”.

If you’d like to improve your parental engagement and cut the costs of your school communication, give us a call on 01733 595960 to discuss or email us at enquire@parentmail.co.uk

Parental involvement in education has proven to lead to better exam results and improvements in student attendance, new research finds.

In a programme run by academics from Bristol and Harvard universities, researchers found that regular communications to parents alerting them about upcoming school exams and tests, information on homework and updates on how their child is doing in class, was the most cost-effective way to improve exam results.

Sending messages like this to parents was more likely to prompt conversations at home about school, made parents feel more involved in what their child was doing and allowed them to help with learning.

This supports previous Government research which showed that “the more parents are involved in their children’s education, the more advantageous the effect on pupil achievement.” (Campbell, 2011).

In addition, regular communications had a positive improvement in pupil absences– showing that the more parents were involved with what’s going on in school; the more likely they are to ensure their child regularly attends.

Many schools have been using email and text messages effectively to communicate with parents for years. During May, for example, 1.6 million text messages were sent home through ParentMail with 1.7 million sent home in June. A further 15 million email messages were sent during each of those months. The benefits of electronic messaging are obvious – you reach parents on their phones instantly, at a small cost, reaching them when they’re on the go.

However, many forward-thinking schools who see a benefit in a mobile-first solution for communicating to parents and wider communities, are now reaching parents in the exact same way – but through free in-App notifications.

By communicating to parents via an App on their smartphone, schools can reach parents instantly, wherever they are in the world, but removing the cost of text credits. Though the cost per text may be low, this amount quickly adds up over a year. They’re also not restricted by message length or being able to send attachments.

If communication from school to parents is more effective than extra-curricular activities or individual tuition over the internet, as this research suggest, then schools want to ensure they are doing it, and in the most effective way.

As technology advances at such a rapid rate, more and more schools are looking at ways they can use it to improve their relationship with parents.  It’s no secret that improving parental engagement is a priority for many UK schools and colleges, and a challenge that many of them face.

ParentMail work with school leaders every day to improve parental engagement, reduce costs and revolutionise how schools communicate with parents.  To arrange a demonstration of our software or discover how a personalised mobile app is perfect for your school, contact us today on 01733 595959 or email enquire@parentmail.co.uk for more information.

Live Chat has been an established way for customers to get Support for many years, used by companies such as EE, Natwest, Dell, Amazon, IKEA, Microsoft, O2 and many, many more.

In today’s busy world, people want instant responses and one thing they don’t want is to be hanging on a phone waiting for the next support person to become available or for a response to an email – and in a frantic school office with hundreds of things going on at once, that’s certainly the case!

According to econsultancy.com, Live Chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. Based on the response we’ve had from schools, we’d have to agree!

We’ve seen a really positive improvement in our customer satisfaction scores and we continue to work hard to improve this further still. Our new live chat system has, in particular, gone down extremely well with schools and we couldn’t be happier with the feedback we’ve received:

“Thank you very much – this is a great service, first time I have used it!”

“Love this live chat BTW – I find it really helpful!”

Thanks for your help. What a great way to contact you.”

I must say that this live chat system is MUCH better than trying to get through on the phone or waiting for a response from the e-mail system – well done (from someone that has been critical of support in the past)”

“Thanks for your help – can I just say that I love this online chat!”

Over the last six months we have been working tirelessly to deliver even better support for our schools – and have brought in lots of new initiatives to help with this.

Our Support Team are still here to take your calls, but the next time you need some help, we’d recommend you try a “Live Chat” with one of our Customer Support Representatives. We think you’ll be impressed!

We are excited to announce that we are joining forces with PayPal, the faster, safer way to pay online, on mobile phones and in-store.

As the first school online payments system in the UK to integrate PayPal into its platform, we will open up new payment options to our 4.5 million registered parents. This will enable parents to pay for school items, like dinner money or trips, more quickly and easily than using credit or debit cards.

Digital payments are now common place in everyday life; increasingly schools are recognising this change and providing it as an option to parents rather than cash or cheque. The seamless integration of PayPal as a payments option through ParentMail’s +Pay facility minimises the steps involved and offers increased security by removing the need to provide credit or debit card information.

Martin Temple, our payments director here at ParentMail, says: “Meeting the changing needs of parents and schools is at the heart of everything we do, so we are thrilled to be the first provider in the education sector to offer PayPal integration. We recognise that digital payments are increasingly popular in society, yet acknowledge that there can be concerns with the security of providing sensitive data online. By working with PayPal to provide a secure, streamlined option for making vital school payments, we hope to make the process easier and more successful for both parents, and consequently, schools.”

Mark Brant, PayPal UK, comments: “We are excited to work with ParentMail to provide parents with a more secure, convenient way to pay for school items. Parents are busier than ever, and PayPal is well placed to save them time by making it easier and faster to pay for school trips, school dinners and many other aspects of school life.”

For more information on online payments through ParentMail, leave a comment below or email us at enquire@parentmail.co.uk

Mandy Lester, office administrator at St Anne’s CE Primary School has been in touch to tell us just how much Parents’ Evening Manager, our online booking system for parents’ evening, has made a difference…

“Parents’ Evenings have always been a bit of a nightmare for us – we’ve tried lots of different ways to make the booking process simple for parents and for staff to organise, with little success until now!

First, we tried sending letters home for parents, to return in with their chosen appointment times. Not only did we have to chase responses, but teachers had to manually go through all of them, and work with each other so sibling appointments didn’t clash and weren’t spread out across an evening.

Next, we tried a board in the school office for parents to come in and book appointments on – however this meant administration staff and teaching assistants were regularly taken away from what they were doing to help deal with parent cancellations, take phone calls etc. Again, it was a time-consuming nightmare!

So, we decided to try Parents’ Evening Manager from ParentMail – and what a revelation it’s been! Staff have been over the moon with how easy it’s been, and parents are actually coming in to school to tell us how easy booking appointments is. Many book appointments instantly on the ParentMail App!

The morning it went live, we had 58 appointments booked before the school even opened – and by the time parents’ evening came round, 90% had booked through ParentMail.

A great feature is that we have the option to let parents leave a comment for teachers when booking their appointment times – and teachers have really loved this. It means they can prepare for the evenings ahead and are ready to discuss the things that matter to parents. However, it has to be said; a lot of the parents used this comment box just to tell us how much they loved this new booking process!

From start to finish Parents’ Evening Manager has been a success for our school. Initially, we were nervous about setting it up, so we contacted ParentMail and within the hour we were set up and ready to go. The support and help we’ve had has been spot on and the whole process has been wonderful for us.

It may seem like just one event in the school calendar, but for us having an easy way to manage Parents’ Evening is such a huge thing. We’re so glad we’ve finally found a simple way to organise parents’ evening and we really would recommend it to any other school.”

Want to know more about our parents’ evening booking system? Click here to watch our video and see just how simple it can be! Or, to book an online demonstration and see the process for yourself, simply email enquire@parentmail.co.uk

Many schools recognise how technology is improving not just the learning experience in the classroom but also parental engagement. Having evolved from paper communications to email and text and now to smartphone Apps, gone are the days of mislaid letters and forms which never make it home. Now, information is delivered straight into the hands of parents.

Forward-thinking schools have realised the unnecessary costs spent on paper, printing and photocopying which quickly amounts to thousands of pounds each year – and have gone completely paperless.

Now, many schools go beyond sending newsletters and school letters home digitally and instead send all their communications, including forms, permission slips and surveys, in the exact same way.

Not only do these schools save the cost of endless printing and distributing of important school forms, they’re also guaranteed that this information is delivered straight into the hands of parents, which means it’s far more likely for them to respond.

With a free mobile App, parents can receive instant notifications as soon as forms are sent and can complete and return them in minutes with just a few simple clicks. This is also a fantastic way to reach parents who may not have easy access to a computer; “Because low-income families use mobile devices as the primary gateway to online life, this holds tremendous potential for directly engaging and educating families. Apps can provide parents with critical information, reminders, and feedback that they might not otherwise receive.” (Khalil, 2016)

By sending forms and permission slips home electronically, these schools engage parents with what’s going on at school, delivering important information in the way parents are used to consuming it – through their smartphone.

ParentMail is the only only UK-based parental engagement software system where schools can collect form submissions, permissions and survey parents online. This offers huge benefits for schools, by massively reducing workload, boosting responses from parents and further saving paper and copying costs.

Ings Farm Primary School always found it difficult to get parents to complete and return permission forms and requests for information, with often only small numbers of parents responding.  Administration Officer, Heather Duffy said, “With the online Forms application, we now know for sure that forms are being delivered straight into the hands of parents, rather than sitting in book bags. Parents can complete them straight away in a matter of seconds, which means responses coming in have increased dramatically.”

Lynne Green, Business Manager at St Paulinus RC Primary School said, “It’s the child’s responsibility to give letters and forms to parents and often we find this doesn’t happen. With the online form going straight to parents, and with parents able to complete them on their mobile phones, nearly all of them respond.”

Would you like to go completely paperless and try an online form collection system? Contact us on 01733 595959 or email enquire@parentmail.co.uk and we’ll book you in for a free demonstration or take a look at our Forms video HERE.

Sources

Khalil, A. (2016) Digital tools and data systems stimulate parent engagement and family success. Available at: http://ascend.aspeninstitute.org/pages/digital-tools-and-data-systems-stimulate-parent-engagement-and-family-succe (Accessed: 24 May 2016)

With the ParentMail App now in the top 15 utilities in Apple’s App store, ahead of some very well-known brands such as Eon, BT mobile, My TalkTalk and many others, we’ve been looking at some of the great feedback we’ve been receiving from parents to find out how it helps them.

Here are some of the comments parents have been leaving in the App stores:

“I downloaded the App this week as I have two children at different schools that have ParentMail. What a difference it has made as I now have all my comms from both schools in one feed. It’s so good I have just downloaded it for my wife too! Thank you ParentMail for making my life easier.” 

 “Nice simple little App but such a great, effective way of accessing important school information.”

“Fantastic! Absolutely love this App, get the alerts to messages each time one comes through. So glad they finally made an App for ParentMail.”

“Speaking as a parent and a teacher I have seen the benefits from both sides. As a parent it is much easier to plan and be informed as the lost letters and forgotten formsare a thing of the past!  As a teacher it’s great as those last minute consent forms or urgent messages are far easier to correspond. Would definitely recommend from both sides of the fence!”

We love hearing how valuable you find our App and our developers continue to work hard to improve the functionality to make it the most effective way for parents to pick up school communications on the go.

With our App, parents can:

• Read important school messages instantly, wherever they are in the world.
• Complete school forms on the go – which means improved responses for schools.
• Make payments, top up dinner money and receive reminders for money due.
• Report absences with just a few simple clicks.
• Mark attendance at school meetings and events.
• Book parents’ evening appointments with no fuss, paperwork or hassle!

In our latest survey, we were extremely pleased to hear that 90% of schools actively encourage parents to download the App – because they know it’s the most effective way for parents to read and respond to school communications and that it saves them money!

Parents can download the ParentMail App today free from charge from the Apple or Android store. Simply search ParentMail to download and begin using it.

With over 90% of parents saying they would prefer to pay for school items online, schools are adapting to the changing needs of parents to make paying for items less of a chore.

Our all new +Pay system on our latest platform, PMX, makes it easier than ever for schools to manage and collect payments for dinner money, trips, events and other items.

Parent Friendly

An important part of +Pay is our free mobile App for parents, which means they can make instant payments on the go for school items – as well as reading school messages, completing forms and booking parents’ evenings.

The feedback received from schools and parents about the ParentMail App has been incredibly positive so far, which tells us that there has been a real desire from parents to make the payments process more streamlined.

Cost Effective

+Pay, our online payments system for schools, is now more cost effective than any other system on the market, offering schools the lowest transaction rates available. And with just one transaction cost per basket, it won’t matter how much or little parents choose to pay for at once, there will be only one, small cost to the school for processing this.

Reliable

And that’s not all! New +Pay offers 99.9% uptime, having been designed to be robust and scalable so it can cope with peaks of activity. So the next time you have hundreds of parents making start of term payments all at once, you won’t have to worry about it letting parents down.

Socially Inclusive

It’s essential that online payments systems are as socially inclusive as possible which is why we also include PayPoint, PayCash and PayPal as payment options for parents. Cash, cheque and voucher payments can still be recorded so parents can pay whichever way is most convenient to them.

Want to know more about +Pay? Click here for more information and find out why it’s the most cost effective, reliable, socially inclusive and parent friendly online payments system on the market.  Or, reach us on 01733 595959 or enquire@parentmail.co.uk to arrange a demonstration in school.

We’re so pleased with the positive feedback we’ve received from both schools and parents about the ParentMail App.  With over 400,000 parents now receiving messages from their school through the App, parents are reading and responding quicker than ever before.

With the App, parents can:

• Receive school messages instantly – perfect for busy parents.
• See all school communications on one easy feed – so they don’t get buried in a busy email inbox.
• Complete forms, permissions and surveys wherever they are in the world – improving school responses.
• Make online payments or top up dinner money – or receive reminders and alerts.
• Book parents’ evening appointments instantly – making the process quick and easy and giving parents the appointments they want.
• Let schools know if they, or their children, will be attending school meetings or events – which helps keep busy parents organised.
• Report absences – simple and easy for all involved. 
• Receive in app notifications – saving schools money and ensuring parents never miss a school message again!

And so much more!

Take a look below at some of the great feedback we’ve had from parents about the App…

If you’d like to reach parents instantly or simply want to know more about the benefits of the ParentMail App, get in touch with us today on 01733 595959 or email info@parentmail.co.uk

Or click here to book a free demonstration of ParentMail and see just how impressive our school to parent communication software is!

“Email is not the enemy of productivity, but the time we spend processing it is.”

Back in 1991, there were only three million email accounts – a figure that’s since climbed to more than 3.1 billion, according to figures from eMarketer. Today, there are more than 90 trillion messages sent to and from those accounts each year.

However, according to email provider Sendmail, 90% of those messages are spam, and although filters sift out the majority of junk, the average inbox is still filled each day with new clutter – which is discouraging many of us from reading our emails.

It would be fair to say that for many people, receiving emails has become far too much like hard work – having to move messages from our inbox into separate folders in the hope we’re not missing anything important in a mass of spam.

Sanctuary from the madness of email

For parents, there simply isn’t time to search through hair product advertisements and “50% off” emails to find those important messages from schools. It’s likely that these rare, yet important emails get lost in an ever-growing world of spam, which means your communications from school to home aren’t as effective as they once were.

With the latest version of ParentMail, parents can download a free APP where all their messages are safely stored away from the hubbub of email.  It means they can instantly receive school messages, event invitations, forms to complete and even make payment for school bills without the need to search through a busy email inbox.  The fact that all this can be done on a mobile phone or tablet, means parents can respond immediately and conveniently and that message alerts come through in real time so there’s never a delay.

At ParentMail, we like to make things easy for parents, so that schools get a better response. By making it as simple as possible for parents to pick up important messages, it means information is read, and actioned, instantly.

Our new parent App is now being used by 300,000 parents with nothing but positive feedback from schools and parents – with one school telling us, “One father actually came into school to tell us that he had received the notification on the App and booked his parents’ evening appointments instantly – completing the whole process in less than 5 minutes. He couldn’t believe how easy it was.”

Don’t let important school messages become ignored or lost in busy inboxes – contact us at enquire@parentmail.co.uk today to find out how we can ensure parents receive everything right into the palms of their hands at the moment you send it.

When it comes to communication systems many schools believe that integration with SIMS (or other MIS) is the most important feature.

The argument is that you take data straight from SIMS, populate your communications system and off you go – no delays, no data collection, and no separate databases to maintain. There’s no doubt that linking with MIS is easy, but it’s worth considering the primary weakness of simply extracting MIS data.

The one vital component to reaching people electronically is accurate contact data. Without this, your messages simply won’t reach parents – which means a long data collection exercise for your staff, and unhappy parents missing out on important school messages.

We’ve been surveying schools for 13 years and we know that while schools have contact data for most parents on their MIS, only 60% of that data on average is accurate. That therefore leaves the burden of data collection and data accuracy entirely with the school.

Here at ParentMail we go beyond simply linking with SIMS, by helping schools keep on top of their data and ensuring that they are reaching parents in the best possible way – after all, school to home communication systems are only successful if they produce the right action from parents.

Our unique approach involves taking data from MIS initially and then making it better instantly, and most importantly keeping it up to date and even feeding new data back to school.

We’re the only communications system in the market that works directly with parents (via our free APP or online account) to keep contact data current and actively reduce the work schools have to do, while reaching more parents than any other system.

Our latest update means that our link with SIMS is automatic for any schools that want it, and data can be synchronised overnight.

To find out more about our auto SIMS link or how we can help you keep on top of your data, without any headaches, simply email enquire@parentmail.co.uk and we’ll get one of our advisors in touch to arrange a call.

Many schools recognise that using technology to improve communications with parents not only saves time and money, but makes life easier for parents. Though many schools use email and text to communicate to parents, many still send forms, permission slips or surveys home requiring information or a signature back from parents home via pupil post.

With ParentMail’s latest application, Forms, Permissions and Surveys, parents can complete school forms, give consent and complete surveys all from their mobile phone, tablet or computer – which means it’s easier for parents to reply, and schools get a better response.

School Trips

St Paulinus RC Primary School had been used to just a few per cent of parents replying to questions and surveys they sent out so were staggered when 85% quickly replied to an online form they sent using ParentMail’s Forms, Permissions and Surveys App.

The first form that Lynne Green, Business Manager for the school, sent was to find out how many parents were interested in sending their child on a school trip. In the past, receiving the forms back from parents could take some time, and on one occasion there were no responses at all. But, with the online forms app, Lynne received 60% of responses overnight – meaning she could book the trip the next day. “With parents able to complete forms on their computers, tablets or mobile phones, it’s very easy for them to respond.”

Questionnaires 

The first questionnaire Halterworth Primary School sent about holiday childcare received a 60% response – with paper copies, School Admin Officer Alison Tanner explained, “We would have had a very low response rate.”

Their next survey did even better. Alison told us, “Within 10 minutes of sending our second questionnaire on free school meals for infant children, I had 20 completed responses and it wasn’t long before 80% of parents had replied. We certainly wouldn’t have received any that quickly before, it simply wouldn’t have happened with paper copies!”

Parents have reacted well to the online questionnaires, and many have contacted the school to say it would be useful to also collect permissions for trips and other information needed by the school. “Our parents are extremely busy but also very supportive,” says Alison, “having forms and surveys online not only saves the school a lot of time but also the parents.”

Dinner Booking Forms
With the free school meal initiative coming into force late last year, Quainton Primary School were worried about how they would keep on top of all the extra work. Luckily, they found the perfect solution with the new Forms Application.

School Bursar Sarah Collier told us, “Previously we had to manually count meal choices on every form sent, which as you can imagine, was very time consuming. Within an hour of sending out a form through ParentMail, 50% of parents had replied. We’ve really noticed an increase in the responses we’re getting back from parents now they can complete them online, which means we don’t have to spend time chasing!”

With ParentMail’s Forms, Permissions and Survey’s application there’s no limit to the type of form or survey that can be created by schools, from injury forms to consent, collecting parent/guardian details to trips and more. Working as a standalone application or in conjunction with ParentMail’s other applications; schools can make substantial cost and time savings. Book a free demonstration today to see how it works and how it could benefit your school.

For further information on ParentMail or to book a demonstration email enquire@parentmail.co.uk

We heard an interesting story this week we’d like to share…

A new head teacher joined a school and was shocked to see the financial outgoings each month. Making it his mission to cut back on costs, he decided to implement a full audit across the school to find out if any unnecessary payments were being made, and brought in a team to help him discover where they could make some savings.

On visiting the canteen, the audit team discovered that every day the school cooks created two large trays of rice pudding, and every day both trays would go in the bin, untouched. After two weeks of watching this, one of the team went to the head teacher and asked, “Why do the canteen staff continue to make two large trays of rice pudding every day, despite no one eating them?”

The head was dumbfounded! He had no idea this was happening and couldn’t see the logic in why this was being done. He decided to investigate and went to find the caretaker, who had been at the school for years. “Do you know why they are doing this?” he asked.  “Yes, I think I know the answer” the caretaker told him, “10 years ago some important visitors came to the school, who the head teacher at that time wanted to impress.  He took them to the canteen for lunch and on the way one visitor told him his favourite sweet was rice pudding. “Well that’s very fortunate,” said the Head happily. “Our cook makes the best rice pudding I’ve ever tasted.’  They queued for lunch and as they approached the sweet counter, the head noticed that unusually there was no rice pudding.  He turned to let his visitor know but he could see the look of disappointment on his face.   Afterwards the head was incensed and demanded from that day onwards there was two trays of rice pudding available every single day.”

On hearing the story, the head went to the canteen staff and asked them why they continued to make the rice pudding, even though they went in the bin every day. Confused, they looked at one another for an answer, until one of them said, “That’s what we’ve always done…no one has told us to do anything different!”

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In a recent survey conducted by ParentMail, 35% of schools told us that they spend on average £100 a week on postage – that’s £3800 a year. When we asked them why, the main reason they gave was “We’ve always done it that way”.

50% of schools also admitted that they still send information home through pupil post, even though 75% said they recognised that communication to parents by text and email was the most effective way to reach parents!

Are your school still spending thousands of pounds each year using out of date methods to communicate to parents, simply because “you’ve always done it that way?”

Book a free demonstration today and we’ll show you how, with ParentMail, you can cut your school costs by thousands each year. Email enquire@parentmail.co.uk today.

Many schools regularly raise awareness of global environmental issues and try to promote living “greener lives” to their students. From learning about recycling to promoting “walk to school week”, we’re all aware of the need to do our bit to help save the planet.

But how can your school contribute further to becoming environmentally friendly? Many schools are already doing it and may not even realise….

During May for example, schools sent 15 million emails home to parents digitally through ParentMail – that’s at least 12.5 million pieces of paper that were saved. Add to that a further 3 million text messages that were also sent, and you’re well on the way to saving several trees! That’s not taking into account the amount of attachments, permission forms, parents’ evening slips and more that would usually be put into a school bag and never even make it home.

During May, April and March combined, schools sent out 40 million messages electronically to parents. So it’s fair to say in a year, schools using ParentMail are saving at least 144 million sheets of paper. We’ve gone from saving a few trees, to saving a small forest!

Not only are these schools contributing to a greener planet, they’re also making cost savings each month of £50,000 – £100,000 – eliminating the need for paper, printing, photocopying and posting letters home.

If all that wasn’t enough, schools are also finding that sending information home to parents digitally means that it’s far more likely to get read, and responses to forms, permissions and surveys are far higher when they can complete them from an App on their smartphone.

If your school would like to help save the environment, saving money in the process and improving the response from parents, please contact us at enquire@parentmail.co.uk to find out more.

Whether you’re a primary or a secondary school, organising parents evening can be a bit of a headache, arranging appointments between parents and teachers within a very small window of time.

However, it’s not just schools who find parents’ evenings a nightmare! We asked parents about the problems they face and discussed why an online booking system like Parents Evening Manager would make the whole process easier.

Many parents told us their school still require them to complete a letter and send it back into school with their chosen appointments, which often doesn’t go as smoothly as it sounds! One parent, Anna Beaumont told us, “I have to rely on my 6 year old to hand the slip into their teacher – and these things tend to have a habit of going missing!”

Another parent, Marie Hickson, agreed, “If the children forget to hand it in or lose the slip, you get whatever appointments are left.”

Mandy Taylor had similar problems, and told us the difficulty with a letter is that her kids don’t always remember to book an appointment and if the teacher is off, appointments simply didn’t get made.

Kim Bontoft recognised it wasn’t just difficult for her as a parent, but also sympathised with the teachers and staff involved in organising the appointments, “We fill in the form, request our time slots and then expect our teachers to cross reference them with all the other classes – it must be a nightmare for them too!”

We asked parents whether being able to book their parents evening appointments online would help. Marie Hickson told us, “With two children to arrange appointments for, and working full-time, 24 hour shifts, parents’ evenings are a logistical nightmare! Being able to do it from our smartphones would be so much easier!”

Many parents liked the idea of being able to book their own appointments, because it gave them the control, rather than their children. Debbie Hare told us, “It would be great to be able to choose the slots I wanted so that I could have enough time to get to see each teacher.”

Michelle Edwards agreed; she told us that thanks to her son’s booking last year she was left with an hour between each appointment!

Mandy Henderson told us: “Booking it from my phone would mean we could see the teachers we wanted to see, not the teachers my children think we should see!”

Another parent told us that it would help make bookings clearer if she could book appointments from a smartphone App. Sophie McCarten said: “I have four kids in school and I always get their times and days mixed up. If I could just glance at my phone and see the appointments for each child that would be brilliant.”

One parent, Donna Shiell, has already booked her parents evening online via ParentMail and told us, “It was so much easier than before”.

Of all the parents we spoke to, all of them felt booking parents evening online or from their smartphone would make the parents evening process easier.

Book a free demonstration of Parents Evening Manager by emailing enquire@parentmail.co.uk to see just how easy it is to create, and for your parents to book!

Earlier this year, the Department for Education was challenged on new guidance it released on School Exclusions. This could have seen children excluded from school for failings out of their control, such as being late too often, not going into school with the right equipment or kit and parents repeatedly not completing paperwork.

With many parents, charities and legal representatives coming together against this, the Department for Education has since withdrawn the guidance for reconsideration “to make absolutely sure that all relevant matters have been taken into account”. However, it’s not over yet. The DfE have warned they will be issuing updated guidance in due course.

While we eagerly await an update from the Department of Education, it’s worth considering that schools can avoid going down this road altogether, simply by helping their parents with reminders, or by making it easier for them to complete schools forms and permissions – and this need not burden schools with any extra workload.

For busy working parents, remembering the various different equipment, kit or homework they need to send their child into school with each day or finding the time to complete a form simply adds to the stress of an already hectic life, and as we know, can be easily forgotten.

Rather than punish these parents and their children, schools can help by using a system which makes it easier for parents to do the things they need them to do. At ParentMail, our focus is on making life easy for parents, because we know that by doing this we make sure schools get more responses than any other method.

While other parents may have to dig out the paperwork, find time to complete forms and then trust their child to send it back into school, parents at schools using ParentMail can simply pick up forms or school messages as soon as they’re sent AND respond should they need to on their smartphone APP, tablet or computer in seconds.

ParentMail also allows schools to send reminders, so if parents need to send their children into school the next day with equipment, kit or anything else, parents can receive a notification the evening before or in the morning simply reminding them what their kids need that day.

For parents there’s real value in our system; we make it easy for parents to read and respond to school requests, and this makes it the most effective parental engagement service schools can buy.

Book a free demonstration of our Forms, Permission and Surveys application, or simply have a tour or our new PMX system and see how you could improve parent-school relationships from today. Email info@parentmail.co.uk for more information.

Years ago, parents would often find school communications by digging through a school bag to then find out of date, screwed up documents, and it wasn’t unusual for them to forget to respond, reply or take action.

Today, parents can pick up emails, complete schools forms, book parents’ evening and top up dinner money while at work, at home, or on the go, all from their mobile phone.

Historically, parents also found it useful to receive text messages from school because it was convenient, instant and easy. However, the restrictions with this are that schools are limited by characters used and can’t send attachments, and the cost of sending texts quickly mount up. Today, this can all be overcome.

“One of the biggest benefits of ParentMail is being able to reach, and receive responses, from busy working parents, who pick it all up on their smart phones.”
Linda Flynn, School Administator at Copthill Independent School

With three times as many smart phones in the world as computers, and 70% of parents already accessing ParentMail on their mobile, we know that a large majority of parents prefer the convenience of receiving school messages this way. With the introduction of our apps for Apple and Android, it means parents can now do so much more from their smart phone.

We make things easier for parents, so schools get a better response. We design for ease of use, because we know parents don’t have time to learn a complicated, confusing system or struggle to respond to school forms and messages.

“Because parents can complete forms and surveys on their mobile phones or tablets, it’s much easier for them to respond.”
Alison Tanner, Admin Officer from Halterworth Primary School

Whether it’s completing a dinner booking form, giving permission for a trip, topping up dinner money or looking in their calendar to check up on school events, booking parents evening with ease or simply picking up the school newsletter – all of this and more can be done from one place. The smartphone.

The future of technology is changing and growing rapidly, and here at ParentMail we pride ourselves on keeping ahead of the pace, which is why our brand new App is the only App that will allow parents to complete all their school or club needs from one place.

To find out more or to book a free demonstration of ParentMail, simply email info@parentmail.co.uk

Parents’ Evenings are one of the most complex events schools organise, arranging hundreds of consecutive meetings between parents and teachers within very tight time constraints.

We know that it’s not just schools who find Parents’ Evening difficult; parents can find it frustrating and time-consuming too. We conducted a survey and spoke to over 1200 parents to get a better idea of the difficulties surrounding Parents’ Evening and how it could improve.

Of the 1219 parents who took part in our survey, 65% told us that they book Parents’ Evening by completing a paper form sent home from school. A further 15% told us that their child arranges Parents’ Evening with their teachers, meaning parents have no involvement with the booking process and don’t always get to see the teachers they want to see.

However, the great news was over 90% of parents told us that they would use an automated online service to book Parents’ Evening, so in line with our quest to improve communications between schools and parents, we developed Parents’ Evening Manager.

Parents’ Evening Manager makes life easier for schools and parents, with a simple online booking process that can be set up, sent to parents – and returned back to the school in minutes.

Designed with the different needs of Primary and Secondary schools in mind, the Parents’ Evening Manager App saves administrative staff time, simplifies appointment booking for parents and pupils – and gives teachers the information they need so they can prepare for meetings. By moving the process from paper to online, it’s quicker and easier for all involved to have the meetings they want, when they want, with no complications.

A great optional feature for schools and parents is they can add notes to teachers in advance of the meetings, so in the brief time available they can quickly get to talk about what’s important. Over 70% of parents told us that a feature like this would improve Parents’ Evenings.

With the release of our ParentMail mobile App for parents, they will be able to receive notifications, alerting them instantly when they can book Parents’ Evening – making it simpler than ever for parents to book appointments at a time that works for them.

Once parents have finished booking their appointment, parents and teachers can both download a schedule of their appointment so everybody is fully prepared for the event.

Lynne Green, Business Manager at St Paulinus Primary School, told us: “Parents’ Evening Manger is going to be extremely helpful, not only saving time in school but also for the parents, who won’t need to hunt through bags for forms and slips, but will receive it all through ParentMail. We can’t wait to use it.”

The Parents’ Evening Manager App is great as a stand-alone app or as an additional app to those already using ParentMail.

No double bookings, no missed appointments, and a simple booking process for all involved. To find out more about Parents Evening or to arrange a free demonstration, leave a comment below or email enquire@parentmail.co.uk

Once upon a time, collecting, chasing and banking money for school trips or dinner money was a long winded process – fast forward to today where many schools are switching to reliable online payment systems like ParentMail +Pay and school payments are easier than ever! But why? We’ve put together the top 10 reasons why schools, parents and children benefit from an online payments service like +Pay:

• Convenient for parents = convenience for schools
  90% of parents told us they want to pay for school items online. With +Pay, parents no longer need to search through their bag for cash or the cheque book to pay for school items, including dinner money and trips – which means it’s quicker and easier for them to pay, and quicker and easier for you to receive payments.

• Reduce School debt
  Caldecote Primary School have reduced their dinner money debt by allowing parents to make school payments either online or from their mobile: “With 95% of parents paying via +Pay  we have reduced our dinner money debt substantially.” Lesley Whitehead, Business Manager at Caldecote Primary School
• Automatic alerts for parents
  Parents can be automatically alerted when they need to pay or top up their dinner money so there’s no more forgetting or chasing payments!

• Cut back on costs
  Sending out paper communications is costly – ParentMail could save your school up to £2000 each year just by cutting back on paper costs, photocopying and service maintenance, consumables and staff time.
• Integration
  You can integrate with your cashless catering systems or use our built in Dinner Money Manager. This makes your entire catering system even better, helping you keep on top of meals and payments combined.

• Reduce playground bullying and improve security
  Security risks and playground bulling becomes much lower with kids no longer walking around with money in their pockets and with less cash held on school premises. There’s also reassurance in knowing money is being used for what it’s intended!

• The complete solution
  Use +Pay in conjunction with our online dinner booking form for a complete solution from ParentMail.

• Forget weekly trips to the bank
  Schools can save time, not only on administration, but from trips to the bank they no longer need to make: “Previously, our caretaker would make weekly trips to the bank with his ‘wheelbarrow load’ of cash and cheques, now we have more time to concentrate on other important school tasks.” Olivia Ford, Administrator at Holy Ghost Primary

• Payments on the go!
  70% of parents access ParentMail on their mobile, and can use our handy app to make payments on the go!
• Don’t just take our word for it
  “If I were to speak to a school that weren’t using +Pay, I would simply tell them how much time I’ve saved from using it.” Ann House, School Administrator, Beckington First School

If your school and parents could benefit from an online payments service you can rely on, email us at info@parentmail.co.uk or leave a comment below and we’ll be in touch!

Many of our schools have over 95% of parents registered and regularly using ParentMail; we’ve spoken to some to find out their top tips for making ParentMail a success!

Set ‘ParentMail’ as homework
Some schools set ParentMail registration as homework, meaning children go home and encourage their parents to take 5 minutes setting up their account and showing them how they can receive school communications on their computer, tablet or smart phone!

Target parents at parents evening
This is a perfect time to get parents registered as it’s one of the only times that you’re going to be able to communicate with parents face to face. You can have ParentMail registration forms to hand, computers ready for them to register when they arrive, or get a member of staff to act as “ParentMail representative” to be on hand to help parents register or answer any questions they might have!

Download and use promotional materials
On the help website you will find free to download posters, website banners and newsletter graphics which are the perfect way to catch the attention of your parents. Put the posters up where parents are likely to see them, website banners up on your school website and newsletter graphics in your monthly/termly newsletter.

Hire “Eco Kids”
Choose children in your school who can be hired as your “Eco Kids” whose role is to drive registration to reduce paper and printing within school.

Use your feeder schools
If you are a secondary school, get ahead of the race by contacting the parents of the year 6 students at your feeder schools, to let them know that you use ParentMail and that they will need to register before their child starts with you. This is a good way to get parents on board from the word go.

Create some school competitions
Hold competitions within your school, for example – the class who has the most parents signed up will win a prize OR each parent that makes a payment within a date specified will be entered into a raffle and those selected at random will win a prize!

Put a computer in reception for registration
Have a computer ready for parents to sign up if and when they come into the school. This is also a good time to answer any questions they might have and show them the ParentMail system.

Hire your parents to promote ParentMail!
It may be that you have some parents who are keen supporters of ParentMail – use them to your advantage! Ask them to speak to other parents about the benefits of ParentMail and why they love it – the good news will spread and soon you’ll have 100% of parents signed up!

Make sure your staff are on board
Any project or idea will not work without support or commitment from your staff – get your teachers trained and educated on ParentMail so that they feel enthusiastic enough to talk to your parents and children about the benefits of registering.

Try some of our tips and let us know how you get on OR share with us some of your tips, by tweeting us @ParentMail or leave a comment below.

From September, big changes will be made to school food, with the Department of Education transforming who gets free meals, what children eat and how they learn about food.

Every pupil in reception, year 1 and 2 will be eligible for free school meals and cooking is back on the curriculum, so children will understand more about the food they eat and how to prepare it.

Improved food standards have been designed to make it easier for school cooks to create “imaginative, flexible and healthy menus”, meaning children will get the nutrition they need, at lunch and break-times.

The Department of Education say, “Evidence from areas already providing universal free school meals show that children eating more healthily actually perform better in the classroom. Schools have reported better behaviour and a nicer atmosphere as a result of pupils eating together every day, so it’s great for children’s social skills too.”

But will free school meals mean further work for your admin staff, who will have to cope with an increase of meal selection forms coming into school and chasing replies from parents where forms have gone missing?

Quainton Primary School in Buckinghamshire, were worried about all the extra work free school meals could bring. School Bursar Sarah Collier told us, “We have always had to manually count meal choices on every form returned, which as you can imagine, was very time consuming. We were really nervous about going into the new academic year with a manual counting system, as this would have been even more difficult to manage.”

However, the school, and many other schools, have found the perfect solution with ParentMail’s online Dinner Booking form. Menu choices can be added to the form and then sent directly to parent’s to complete on their computer, tablet or mobile phone and return instantly. The responses are then automatically collated into a report, showing you exactly how many of each meal needed for the following week.

Previously, Quainton Primary, like many schools, would send out a printed menu and a form every week for parents to complete, but have found that now parents can complete forms on the mobile phone or computer, they’ve had an increase in responses: “We’ve really noticed an increase in the number of forms we’re getting back from parents now that they can complete them online, which means we don’t have to spend time chasing them for a response.”

Could our Forms, Permissions and Surveys app help your school from September? To arrange a free demonstration visit http://www.parentmail.co.uk/free-demonstration/ or leave a comment below to find out more.

Running a club can take a lot of organising, and reaching every child’s parent to let them know of time changes, match locations, cancellations, payments and more can be a stressful task! We’ve come up with some top tips to help clubs cut back on admin time and communicate easily with parentRunning a club can take a lot of organising, and reaching every child’s parent to let them know of time changes, match locations, cancellations, payments and more can be a stressful task! We’ve come up with some top tips to help clubs cut back on admin time and communicate easily with parents:

• Spend less time and money printing paper forms and documents, and send messages electronically to your parents – where they can read it on their mobile, tablet or computer at any time.

• Keep parents happy by texting them to tell them if an event has cancelled last minute, by using our Text app. Simply type your message and send to all your parents, reaching them before they leave the house and turn up to an empty room or field! You can also view your sent items and keep a track of how many texts you are sending.

• Telling your parents information at the beginning or end of an activity doesn’t always mean they will remember! Parents are busy, with 101 things going on, so when you tell them to bring something next week, they’re likely to forget! Use ParentMail to quickly email a message which they can pick up on their computer or mobile phone at any time.
• You can also set reminders (just in case they do forget!) So when you create your email, set an automatic reminder to be sent to them on the morning before their club starts.
• Need permissions for photos? Our Forms, Permissions and Surveys app means you can send a permission form to their phone (or tablet or computer) meaning mum or dad can complete it instantly and send it back to you. No need for paper going missing!
• For larger clubs, receiving payments can often be a struggle. With ParentMail +Pay, we take the stress away from you. Parents can receive a reminder when a payment is due, and simply log in and complete the payment online. No more chasing cheques or carrying loose change!
• Would you like some feedback from your parents about your club? Our Forms, Permissions and Surveys app improves the responses you get from parents – because they can complete it all from their mobile phone and send it back to you, even if they’re in the shops, at work or in bed!

Want to find out more about how we can help your club improve communication? Email info@parentmail.co.uk to arrange a demo or for more information, or tweet us @ParentMail

With the World Cup, Tour de France and Wimbledon taking over our television screens recently, children all over the UK have been inspired to take part in lots of different activities, encouraged by schools especially during National Sports Week.

However, Ofsted chief inspector Sir Michael Wilshaw recently said that state schools denied competitive sport, arguing that too many professional athletes come from private schools. He went on to say that head teachers of state schools needed to stop treating competitive sport as an ‘optional extra’.  The National Union of Teachers responded to this, saying Ofsted’s comparison between state and private school sport was “ridiculous”.

Another report from Helen Fraser, chief executive of the Girls Day School Trust (GDST), said that girls in particular, should take part more in competitive sport to build confidence and resilience. She concluded stating research that girls are far less active than boys is worrying.

According to the report, “research from the Women’s Sport and Fitness Foundation suggests only a quarter of girls in England meet current recommended levels of physical activity each week, with the proportion taking part in regular sport falling steeply after the age of 10.” Furthermore, it showed that one in five girls do no physical activity at all, twice the proportion of boys.

We know that many schools offer a wide range of sports clubs, whether that’s in lunchtime or after school – but are your parents aware of them? Sending letters and timetables home by pupil post can often result in information being left in the bottom of a school bag, meaning many children could be missing out on getting involved with sports.

With ParentMail, you can alert parents of new clubs, sports timetables and even cancellations all with our email and text system which goes straight to their computer or mobile phone. This information, received instantly by parents, could improve the uptake of children in your school getting involved in sports clubs or other extra-curricular activities.

And of course, our Forms, Permissions and Surveys app means you can get permissions in minutes, ask parents for feedback on clubs and complete registration forms instantly – all with a few simple clicks of the mouse! And don’t forget, simple online payments like our +Pay service could make collecting money for club membership even easier!

To get a free demonstration of ParentMail and all our Apps simply visit http://www.parentmail.co.uk/free-demonstration/ or leave a comment below.

Described as a traditional school by those who know it, Deepdene School has modernised with the addition of ParentMail and with huge success as 100% of parents use it.

An independent school in East Sussex, Deepdene School has really pleased all of its parents by communicating to them in a way that’s easy for them – either on their phones or computers.

The school use the email and text messaging service for everything, sending on average 7/8 emails out a week – because it’s so easy to send these communications home, it means more messages can be sent, which results in the parents feeling more involved with what’s going on in school. These messages contain information about sports, events, kit list, after school clubs and newsletters, and have been a real positive for the school.

School secretary Alison Taylor told us, “We’re quite a traditional school, so for us to use this fairly modern technology to communicate with parents was, I suppose, a bit of a gamble. But the parents are over the moon with it. We’re communicating with them more than we ever did before and they can access it instantly – which is why we have 100% of the parents using it.”

Deepdene also has a nursery which forms part of the school, with ParentMail being rolled out there and many parents also reacting positively to it. Alison said, “Those parents who aren’t signed up yet are often the ones missing out on information, even though we still send them paper copies. The majority of those using ParentMail know what’s going on, and it’s especially helpful to be able to see who has opened the messages and when – so that if they say we didn’t tell them something, we can prove we did!”

Alison also told us that the amount of time and resources they’ve saved has really surprised them, and has been further evidence that signing up to ParentMail was a great decision for the school: “I absolutely love ParentMail and so do the parents, I would recommend it to anybody.”

To arrange a free demonstration of ParentMail in your school, simply visit http://www.parentmail.co.uk/free-demonstration/ or leave a comment below.