Getting Started…

I am new to ParentMail, what should I do first?

We’ve put together a handy launch checklist to help you get started and get the most out of the system!

We recommend you download and print this checklist, ticking the items off as and when you complete them.

Click here to download your Launch Checklist!


What should I send to parents in the first few weeks?

We recommend you send a letter to parents letting them know that you’ll be using ParentMail to communicate with them from now on. If you haven’t done that yet, you can download the template letter here. 

If you’re using Payments, we have a payments letter which we recommend you send to parents. You can find the template letter here.

If you’ve downloaded your Launch Checklist (see above) you’ll have seen that we recommend you aim to send 3 messages in the first week – one of which letting your parents know about the ParentMail App.

Take a look at our blog post: Top Tips – How to engage your parents to see our top tips for engaging your parents!


Where can we find promotional materials for ParentMail?

We have a section on the help site called Posters and Graphics which will show you all the available promotional materials for you to put up around school or include in your school newsletter.

We also recommend you add some information to your school website, a template for this can be found here.


Some staff members missed the training, what can we do?

If you have members of staff who you would like to use ParentMail, who were unable to attend your training session, we would strongly recommend that they spend some time with the interactive Guided Tours.

These can be found within the system by going to Help > Guided Tours and selecting the “Walk Thru” you would like to play. These interactive guided tours can be played any time, so are good for new staff or those who need a quick refresher on how to do something, such as creating a form or viewing a report, for example.


How do I add my staff to ParentMail?

Take a look at our Users and Permissions page where you’ll see all our FAQ’s for adding staff members, parents and students.


How do I set up groups?

Take a look at our help page for Groups where you’ll see all our FAQ’s for helping you set up Groups, Group Types and more.


How do I help parents with registration issues?

Take a look at our Parent Registration help page where you’ll see all our FAQ’s or direct your parent to the Parent help site.


Live Chat isn't working, what do I do?

If Live Chat isn’t loading, please add the following URL’s to your filter / proxy:


How can we speak to you on social media?

Many schools contact us on Twitter and it’s a great way to remind your parents to register, or to look out for an upcoming letter, meeting invitation or trip request, for example.

Download our latest graphic to see what schools are tweeting us!


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