I am new to ParentMail, what should I do first?
What should I send to parents in the first few weeks?
We recommend you send a letter to parents letting them know that you’ll be using ParentMail to communicate with them from now on. If you haven’t done that yet, you can download the template letter here.
If you’re using Payments, we have a payments letter which we recommend you send to parents. You can find the template letter here.
If you’ve downloaded your Launch Checklist (see above) you’ll have seen that we recommend you aim to send 3 messages in the first week – one of which letting your parents know about the ParentMail App.
Take a look at our blog post: Top Tips – How to engage your parents to see our top tips for engaging your parents!Permalink
Where can we find promotional materials for ParentMail?
We have a section on the help site called Posters and Graphics which will show you all the available promotional materials for you to put up around school or include in your school newsletter.
We also recommend you add some information to your school website, a template for this can be found here.Permalink
Some staff members missed the training, what can we do?
If you have members of staff who you would like to use ParentMail, who were unable to attend your training session, we would strongly recommend that they spend some time with the interactive Guided Tours.
These can be found within the system by going to Help > Guided Tours and selecting the “Walk Thru” you would like to play. These interactive guided tours can be played any time, so are good for new staff or those who need a quick refresher on how to do something, such as creating a form or viewing a report, for example.Permalink
Live Chat isn't working, what do I do?
If Live Chat isn’t loading, please add the following URL’s to your filter / proxy: